Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Cleantech Ventures, Inc
Austin
Title : Product Support Analyst (HHSC) Location : Austin, TX, 78751 Duration : 2+ Months contract job Level Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific info...
Job Source: Cleantech Ventures, IncIndotronix International Corporation
Austin, TX, United States
Experience 8 Required (at least 3 years) Leadership of a help desk / service desk 8 Required (at least 2 years) Experience developing process / training documentation 8 Required (at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. 2 Preferred Experience gathering
Job Source: Indotronix International CorporationInfojini
Austin, TX, United States
Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product feat
Job Source: InfojiniLanceSoft
Austin, TX, United States
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair
Job Source: LanceSoftIDR Healthcare
Austin, TX, United States
IDR is seeking a Product Support Analyst to join one of our top clients in Austin, TX. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the Product Support Analyst: In this position the employee understands supporting the external u
Job Source: IDR HealthcareSmart IMS
Austin, TX, United States
Solicitation Reference Number: 529401051 Working Title: Product Support Analyst 3 Title/Level: Product Support Analyst 3 Category: Technical Services, Help Desk and Operations Full Time NTE Rate:$101.93 I. DESCRIPTION OF SERVICES Texas Health and Human Services Commission requires the services of 1 Product Support Analyst 3 , hereafter referred
Job Source: Smart IMSMMC Group
Austin, TX, United States
Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have ext
Job Source: MMC GroupLMG Technology Services LLC
Austin, TX, United States
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience ---|---|--- 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience
Job Source: LMG Technology Services LLCAustin, TX, United States
Overview
Allied Consultants, Inc. is an Austin-based firm which has for 32 years been a premier provider of technical and business professionals to clients in Texas. We are currently seeking an experienced Product Support Analyst to be a key resource on a technical services team.
Allied Consultants offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (Allied shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan.Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background checkAllied Consultants is an equal opportunities employer.
Responsibilities
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Acts as the technical team lead for the client's IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to others and monitors its quality and completeness. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Qualifications
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
(at least 3 years) Leadership of a help desk / service desk
8
Required
(at least 2 years) Experience developing process / training documentation
8
Required
(at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues.
2
Preferred
Experience gathering and analyzing performance metrics
2
Preferred
Ability to guide knowledge transfer as staff roll off and on the service desk
Email Alert for Product Support Analyst jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.