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K&K Global Talent Solutions Inc.
Issaquah, WA, United States
K&K Talent Solutions inc is an International recruiting agency that has been providing technical resources in the European, Canada and the USA region since 1993. This position is with one of our clients in USA , who is actively hiring candidates to expand their teams. Role: E-commerce Application Support Analyst Location: Issaquah, WA or Dallas,
Job Source: K&K Global Talent Solutions Inc.Insight Global
Issaquah, WA, United States
Hello! We are hiring for a support analyst for a company in Issaquah, WA. This role will be a hybrid full time position. If you are interested and a fit, please apply today! What's the Short Version? The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT depart
Job Source: Insight GlobalKBA, Inc.
Bellevue, WA, United States
Description TEAMS THAT BUILD TRUST For 30 years, KBA has successfully managed highly visible public and private construction projects, earning the trust and respect of clients throughout our community. It's what we do. No one does it better. KBA is small enough to be flexible and responsive, yet big enough to manage large and complex projects. As
Job Source: KBA, Inc.Saxon Global
Bellevue, WA, United States
Local onsite preferred, but open to remote candidates. At least 3 years relevant experience required. Competent in application support for OnPoint LXP. Work with moderate guidance on escalated issues and prioritize, investigate and resolve them with minimal guidance from others. Prioritize and organize all escalated issues and assigned tasks to me
Job Source: Saxon GlobalSanMar
Issaquah, WA, United States
At SanMar, the work you do makes a difference. What's the Short Version? The Associate Application Support Analyst, Customer Integrations provides Tier I and Tier II support for the IT Operations team. They collaborate with the internal IT department and both internal and external customers to help resolve problems and document issues. This role
Job Source: SanMarUniversity of Washington
Seattle
Req #: 236125 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.** Posting Date: 06/27/2024 Closing Info: Open Until Filled Sala
Job Source: University of WashingtonSanMar
Issaquah, WA, United States
At SanMar, the work you do makes a difference. What's the Short Version? The Associate Application Support Analyst, Customer Integrations provides Tier I and Tier II support for the IT Operations team. They collaborate with the internal IT department and both internal and external customers to help resolve problems and document issues. This role
Job Source: SanMarYMCA of Greater Seattle
Seattle, WA, United States
Overview: Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every fac
Job Source: YMCA of Greater SeattleIssaquah, WA, United States
Job Description
What's the Short Version?
The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a technical, client-facing role that requires superior customer service skills. They work with all levels within the organization and play a vital role in the overall success of the IT Operations team.
What Will You Be Doing?
· Manage and resolve support tickets, providing Tier II support for internal and external customers.
· Provide support for systems issues across all environments.
· Monitor systems using real time monitoring tools.
· Proactively identify, report, track, document and communicate errors and potential issues.
· Provide both oral and written status updates to internal and external customers.
· Work closely with the project delivery team to communicate customer requirements and to deploy updates into production.
· Work through daily checks and processes giving urgency to customer-impacting time-bound issues.
· Help identify and define new features and enhancements to extend our supported systems.
· Work with internal/external stakeholders to review support model/processes and update them as needed.
· Provide on-call support as needed.
Provide training to team members as needed.
· Strong passion and desire for application support as well as process improvement
· High level of written and verbal communication skills; ability to document ideas concisely and quickly
· Ability to communicate technical information and interact with many different skill sets
· Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment
· Ability to take ownership of an issue or project and the dedication to see it through to completion on-time
· Ability to work independently and make timely decisions in alignment with business goals
· Ability to drive change and process improvement in a loosely structured environment
· Must work well under pressure and have a desire to learn
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
· 4-6 years of experience in an organized software support environment, preferably providing Tier II/III Support
· Experience supporting/managing Windows/Linux servers, performing application upgrades on Windows/Linux, and working with Vendors to troubleshoot and install patches
· Working knowledge of text-based Flat-Files
· Windows / Linux server experience
· Working knowledge of SOAP/XML, REST/JSON
· EDI experience is preferred - paper based based sales docs
SQL experience · Microsoft Dynamics D365 experience is preferred
· System and Data Analysis experience is preferred
· Salesforce Experience is preferred null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for Application Support Analyst jobs in Issaquah, WA, United States
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