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Insight Global
Issaquah, WA, United States
Job Description What's the Short Version? The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a tec
Job Source: Insight GlobalKBA, Inc.
Bellevue, WA, United States
Description TEAMS THAT BUILD TRUST For 30 years, KBA has successfully managed highly visible public and private construction projects, earning the trust and respect of clients throughout our community. It's what we do. No one does it better. KBA is small enough to be flexible and responsive, yet big enough to manage large and complex projects. As
Job Source: KBA, Inc.Saxon Global
Bellevue, WA, United States
Local onsite preferred, but open to remote candidates. At least 3 years relevant experience required. Competent in application support for OnPoint LXP. Work with moderate guidance on escalated issues and prioritize, investigate and resolve them with minimal guidance from others. Prioritize and organize all escalated issues and assigned tasks to me
Job Source: Saxon GlobalUniversity of Washington
Seattle
Req #: 236125 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle.** Posting Date: 06/27/2024 Closing Info: Open Until Filled Sala
Job Source: University of WashingtonSanMar
Issaquah, WA, United States
At SanMar, the work you do makes a difference. What's the Short Version? The Associate Application Support Analyst, Customer Integrations provides Tier I and Tier II support for the IT Operations team. They collaborate with the internal IT department and both internal and external customers to help resolve problems and document issues. This role
Job Source: SanMarSanMar
Issaquah, WA, United States
At SanMar, the work you do makes a difference. What's the Short Version? The Associate Application Support Analyst, Customer Integrations provides Tier I and Tier II support for the IT Operations team. They collaborate with the internal IT department and both internal and external customers to help resolve problems and document issues. This role
Job Source: SanMarYMCA of Greater Seattle
Seattle, WA, United States
Overview: Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every fac
Job Source: YMCA of Greater SeattleYMCA of Greater Seattle
Seattle, WA, United States
Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every fac
Job Source: YMCA of Greater SeattleIssaquah, WA, United States
K&K Talent Solutions inc is an International recruiting agency that has been providing technical resources in the European, Canada and the USA region since 1993.
This position is with one of our clients in USA , who is actively hiring candidates to expand their teams.
Role: E-commerce Application Support Analyst
Location: Issaquah, WA or Dallas, TX (Hybrid)
Employment Type: Contract
Job Duties/Essential Functions
Identifies and resolves problems, often anticipating issues before they occur or before they grow; developsand evaluates options and implements solutions.
Manages incidents and tasks by identifying, tracking, and driving support, deployment, or systemissues to a timely resolution.
Supports the lifecycle of systems and the relatedcomponents from development to retirement.
Installs, facilitates, and/or performs quality assurancetesting on supportedsystems.
Develops, utilizes, and maintains tools and scripts to automate deployments, create reporting, and meet supportneeds.
Conducts in-depth analysis to increase systemperformance, quality, and/orefficiency.
Creates and maintains effective relationships with the business and information technology teams.
Creates and follows IT policies, processes, procedures, and/or regulatory standards.
Provides 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets.
Monitors eCommerce Websites using Centralized Dashboards to ensure they are up and operational (24X7X365).
Logs, tracks, and responds to automated system alerts for critical issues with Website sand Backend systems.
Triages tickets during the shift using resources available (tools and audit logs) and updates them accordingly.
Follows execution steps in adherence with the SLA's agreed to with the Business.
Responds quickly to P1 Crist/Site Down issues, executing on critical steps for resolution (ie. open a conference bridge, send our Incident Notification email, collect critical information and facilitate problem resolution, etc.).
Improves problem management processes (ie. Root Cause Analysis documentation, email and SMS notification processes, accurate distribution lists, etc.) and shares with all Market teams.
Creates processes/checklists/automation that provide ongoing system health checkswith a target of keeping the systems up and functioning 24X7X365.
Creates and maintains Knowledge Base for teams 'ongoing reference and use.
Monitors, triages, and escalates Production issues as appropriate to Level 3/Level4 Support and Engineering teams.
Keeps Incident Notification Distribution and SMS Notification lists up to date on an ongoing basis.
Coordinates issues with 3rd Party systems and communicates effectively with multiple teams.
Coordinates quarterly audit reviews for PCI (i.e. VPN users, PAN Credit card data, Firewallrules etc.).
Facilitates and coordinates change approvals for Production releases as required.
Leads and participates in daily/weekly and monthly All-Hands team meetings.
Understands and adheres to the clients Mission Statement and Code of Ethics.
Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery
Computer, phone, printer, copier, fax
Email Alert for Application Support Analyst jobs in Issaquah, WA, United States
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