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Island Hospitality
Houston, TX, United States
Job Type Full-time Description Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work
Job Source: Island HospitalityMarriott International
Houston, TX, United States
Job Number 24111963 Job Category Rooms & Guest Services Operations Location Marriott Marquis Houston, 1777 Walker Street, Houston, Texas, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea
Job Source: Marriott InternationalResidence Inn Houston Galleria
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Residence Inn Houston GalleriaCrestline Hotels & Resorts
Houston, TX, United States
** Front Desk Agent** ** Front Desk Agent** **Overview** The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. To perform this job successfully, an indivi
Job Source: Crestline Hotels & ResortsCoralTree Hospitality
Houston, TX, United States
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personali Front Desk, Agent, Hotel, Experience
Job Source: CoralTree HospitalityMarriott Hotels & Resorts
Houston, TX, United States
Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel
Job Source: Marriott Hotels & ResortsIsland Hospitality Management
Houston
Job Description Job Description Description: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the abi
Job Source: Island Hospitality ManagementTexas Western Hospitality Group
Houston, TX, United States
Job Details Job Location Residence Inn Houston West/Energy Corridor - Houston, TX Position Type Full Time Job Shift Any Description Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-in
Job Source: Texas Western Hospitality GroupHouston
Job Description Job Description Job Description
Job Title: Front Desk Clerk/Guest Service Agent
Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash,
Issue guest safety deposit boxes as requested.
Communicate service and amenities of the hotel to guests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Meet with departing Front Office staff to review business status and follow up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Keep the front desk areas clean and well organized.
Assist with reservations calls in a professional manner.
Document maintenance needs and submit to appropriate manager.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Prepare any/all reports as directed.
Prepare appropriate housekeeping reports as directed.
Education and/or Experience
6 months or more of front desk experience; preferably with brand experience
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Email Alert for Front Desk Agent jobs in Houston
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