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Driftwood Hospitality Management
Houston, TX, United States
** Front Desk Agent** **** Posted February 1, 2022 *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ser
Job Source: Driftwood Hospitality ManagementHyatt Place Houston Galleria
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hyatt Place Houston GalleriaTownePlace Houston
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: TownePlace HoustonAimbridge Hospitality
Houston, TX, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityEsperanto
Houston, TX, United States
Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitm
Job Source: EsperantoAvion Hospitality
Houston, TX, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentiv
Job Source: Avion HospitalityLandry's
Houston, TX, United States
Overview Guest Service Agent The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact du
Job Source: Landry'sMarriott
Houston, TX, United States
Additional Information Pay Rate: $17.00/Hour, Evening Shift, Full-Time Job Number 24098169 Job Category Rooms & Guest Services Operations Location Houston Airport Marriott at George Bush Intercontinental, 18700 John F. Kennedy Blvd., Houston, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Manageme
Job Source: MarriottHouston, TX, United States
Job Details
Job Location
Residence Inn Houston West/Energy Corridor - Houston, TX
Position Type
Full Time
Job Shift
Any
Description
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Email Alert for FRONT DESK AGENT jobs in Houston, TX, United States
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