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Hilton Houston Medical Center
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hilton Houston Medical CenterHyatt Place Houston Galleria
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hyatt Place Houston GalleriaDriftwood Hospitality Management
Houston, TX, United States
** Front Desk Agent** **** Posted February 1, 2022 *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ser
Job Source: Driftwood Hospitality ManagementCrescent Services
Houston, TX, United States
Full-time and Positions Available. There are two open positions required: _ Able to work Flexible Schedule a.m/p.m _ One person p.m. and overnight shift Blossom Hotel Houston is the newest luxury property located in the heart of Bayou City. Whether traveling for business or leisure, you will enjoy the lunar-inspired property for its stellar cu
Job Source: Crescent ServicesAimbridge Hospitality
Houston, TX, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityEsperanto
Houston, TX, United States
Esperanto Development LLC. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Esperanto Development achieves superior operating results through its strong commitm
Job Source: EsperantoMarriott Hotels & Resorts
Houston, TX, United States
Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel
Job Source: Marriott Hotels & ResortsHilton Garden Inn Houston-Bush
Houston, TX, United States
Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive c
Job Source: Hilton Garden Inn Houston-BushHouston, TX, United States
** Front Desk Agent**
** Front Desk Agent**
**Overview**
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
**Key Duties & Responsibilities**
* Resolve guest complaints, ensuring guest satisfaction.
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Resolve guest complaints, ensuring guest satisfaction.
* Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
* Obtain assigned bank and ensure accuracy of contracted monies.
* Keep bank secure at all times.
* Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
* Process all guest check-ins.
* Verify registration card information with the guest.
* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
* Direct Bell Person to escort guest and transport their luggage to the room.
* Handle overbooked or walked in guests.
* Accept and record wake-up call requests.
* Monitor, send and distribute guest faxes.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
* Process all check-outs.
* Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
**Education and Experience**
* High School Graduate or General Education Degree (GED).
* One year previous experience in a similar position in a hotel.
* Basic computer skills required.
*Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.*
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Email Alert for Front Desk Agent jobs in Houston, TX, United States
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