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Alibaba Cloud
Sunnyvale, CA, United States
As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud Americas team to prioritize and address customer requests, issues, and feature enhancements promptly. S
Job Source: Alibaba CloudAdobe
San Jose, CA, United States
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies int
Job Source: AdobeTabaPay
Mountain View, CA, United States
Who We Are The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenge
Job Source: TabaPayAppLovin
Palo Alto, CA, United States
AppLovin is seeking a top tier candidate to tackle the Company’s technical accounting and ad-hoc projects within the technical accounting and SEC reporting group. The ideal candidate is a detail-oriented, self-motivated team player with a very strong working knowledge of U.S. GAAP, SEC regulations and internal controls and who thrives in an excitin
Job Source: AppLovinDiverse Lynx
Mountain View, CA, United States
Job Title: Technical Account Manager Location: Mountain View, CA Client: Google Salary: $130K JD: Excellent domain knowledge of Android enterprise , bulk enrolment tools like Google Zero touch and/or Samsung Knox Mobile Enrolment, EMM/MDM solutions & a basic understanding of Android OS Experience with enrolling and managing Android devices with at
Job Source: Diverse LynxContextual AI, Inc.
Mountain View, CA, United States
Customer obsessed. We understand our customers and prioritize solving their challenges. We do more than listen to our customers, we invent on their behalf and anticipate their needs. Scout mindset. We seek to find the truth as quickly as possible and to see things as they are, not as we wish them to be. We are always curious and we always look fo
Job Source: Contextual AI, Inc.UnifyID (acquired by Prove)
Redwood City, CA, United States
About Prove (acquired UnifyID) Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions, including 9 of the top 10 U.S. banks. Prove’s cloud solutions, and mobile intelligence-driven APIs can be easily orchestrated to increase Approve Rates to over 90%, enabling compani
Job Source: UnifyID (acquired by Prove)Insight Global
Fremont, CA, United States
Job Description A global software company is looking for an Account Technology Manager to join the Technology Sales vertical. This team joins together the sales organization and the customer base through relationship building and providing technical recommendations to solve business problems. This team delivers a top of the line place and route sys
Job Source: Insight GlobalMilpitas, CA, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Estuate Inc., is seeking the following. Apply via Dice today!
Hi,
We have a very urgent requirement for Technical Account Manager . Please let me know if you or someone you know is interested.>
Please see the job details below.
Role: Technical Account Manager>Work location: Bay Area, CA
Employment Type: Full Time>Job Summary:>
As an IT Technical Account Manager, you will act as the primary technical contact for assigned customers, ensuring they receive exceptional service and support. You will be responsible for understanding their technical needs, providing solutions, and ensuring the successful implementation and integration of our products and services. This role requires a deep understanding of IT infrastructure, strong problem-solving skills, and the ability to manage multiple projects and client relationships simultaneously.
Key Responsibilities:>Required Qualifications:>Preferred Qualifications:>
Customer Relationship Management:
Serve as the primary technical liaison between the customer and internal teams.
Build and maintain strong, long-term relationships with customers.
Understand customer needs and ensure their satisfaction with our services.
Technical Support and Solutions:
Provide technical guidance and support to customers.
Troubleshoot and resolve complex technical issues.
Collaborate with internal teams to deliver customized solutions that meet customer requirements.
Project Management:
Manage and oversee customer projects from inception to completion.
Ensure projects are delivered on time, within scope, and within budget.
Coordinate with cross-functional teams to ensure seamless implementation of solutions.
Account Management:
Develop strategic account plans to drive customer success and business growth.
Identify opportunities for upselling and cross-selling additional products and services.
Monitor account performance and take proactive measures to address any issues.
Documentation and Reporting:
Maintain detailed records of customer interactions, technical issues, and solutions provided.
Prepare regular reports on account status, project progress, and customer feedback.
Communicate customer insights to internal teams to inform product development and improvements.
Training and Development:
Provide training and technical support to customers on product usage and best practices.
Stay up-to-date with industry trends and advancements to offer relevant advice and solutions.
Bachelor's degree in Information Technology, Computer Science, or related field.
Proven experience as a Technical Account Manager, IT Support Engineer, or Technical Business development role.
Strong technical background with expertise in IT infrastructure, networking, and Enterprise applications.
Excellent problem-solving and analytical skills.
Strong project management skills and the ability to manage multiple projects simultaneously.
Exceptional communication and interpersonal skills.
Customer-focused with a commitment to delivering high-quality service.
Ability to travel as needed to meet with customers and support projects.
Experience with Enterprise Applications, Cloud technologies, DevOps tools and processes.
Certification in ITIL and/or PMP.
Experience in a customer-facing role within the Retail, Healthcare, Financial Services and Manufacturing industry segments.
Kakuli | Estuate, Inc.
P :
E:
830 Hillview Ct, #280, Milpitas, CA 95035
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Email Alert for Technical Account Manager jobs in Milpitas, CA, United States
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