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Calix
San Jose, CA, United States
As a Technical Account Manager, you will help craft and execute strategies to drive our customers’ technical success of our products against their business goals. Your technical acumen and customer-facing skills will enable you to effectively represent Calix within a customer’s environment, and drive discussions with senior leadership regarding inc
Job Source: CalixSupport Revolution
San Jose, CA, United States
Select how often (in days) to receive an alert: Create Alert Location: San Jose, California, United States About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the
Job Source: Support RevolutionC3 AI
Redwood City, CA, United States
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt,
Job Source: C3 AISupermicro
San Jose, CA, United States
Job Req ID: 22887 About Supermicro Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedente
Job Source: SupermicroJoby Aviation
San Carlos, CA, United States
Joby Overview Located in Northern California, the team at Joby Aviation is driven by our goal of creating an affordable, all-electric air transportation system. Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the peo
Job Source: Joby Aviationcontextual ai
Mountain View, CA, United States
Job Overview Contextual AI is hiring a Technical Account Manager to be part of the founding GTM team. This team is responsible for selling into Global 2000 organizations deploying generative AI solutions in production. As Technical Account Manager, you will be responsible for the delivery of a large book of business with a key strategic account, a
Job Source: contextual aiC3 AI
Redwood City, CA, United States
C3.ai, Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt,
Job Source: C3 AIContextual AI
Mountain View, CA, United States
Job Overview Contextual AI is hiring a Technical Account Manager to be part of the founding GTM team. This team is responsible for selling into Global 2000 organizations deploying generative AI solutions in production. As Technical Account Manager, you will be responsible for the delivery of a large book of business with a key strategic account, a
Job Source: Contextual AIMountain View, CA, United States
Who We Are
The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.
Who You Are
You are someone who loves providing top-notch customer service to clients. You love problem solving and the rewarding feeling of making clients happy by offering them timely technical resolutions. You love being in front of customers and taking care of their needs every day.
What We’re Looking For
We are looking for a Technical Account Manager to provide proactive advice and guidance to our customers through various channels.
Technical Account Manager responsibilities include responding to client’s questions and issues regarding our products and services. You will use email/slack and applications to give clients quick answers to their technical issues.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re naturally a helper, enjoy assisting people with their technical issues and are able to explain technical details simply, we’d like to meet you.
What You’ll Do
Be a subject matter expert in TabaPay’s products and services.
Be a technical liaison for our customers to deal with ongoing issues in production
Serve as key technical contact for customers as they integrate into our platform
Promptly respond to customer queries via email, slack or video chat.
Handle escalated issues in a timely manner
Liaison with colleagues to find the best solutions to customers’ issues.
Identify common problems and escalate them to management.
Maintain a polite, helpful, and professional manner at all times.
Obtain and share customer feedback with colleagues and other departments so that products and services can be improved.
Basic Qualifications
Bachelor’s Degree in Computer Science in related field or equivalent experience
Experience in the payments industry a plus
Working knowledge of REST APIs a very strong plus
2+ years in Account Management/Customer Facing Role/Technical Support
Superb written and verbal communication skills.
Capable of working in a fast paced, dynamic environment
Strong proven ability to work collaboratively with teams
Practical experience with Slack, Zendesk, MS Teams and other tools
The ability to respond appropriately under pressure.
Sound judgment and excellent problem-solving skills
A positive attitude and the ability to build relationships with clients.
Skilled at managing multiple tasks at once and adapting to changes quickly
The pay range for this position is $95,000-$115,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.
This position is onsite 1-2 days a week at our Mountain View, CA HQ.
Benefits
TabaPay offers the following benefits:
100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
Employer 401K Matching
Generous and Flexible PTO
EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
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Email Alert for Technical Account Manager jobs in Mountain View, CA, United States
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