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Applied Systems
Woburn, MA, United States
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Job Source: NasuniBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Boston, MA, United States
Customer Success Manager, 65k to 95k per annum base only
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Location Boston, MA
Full Remote
Type Direct Hire
ID j-3313
Customer Success Manager, 65k to 95k per annum base only
REMOTE but prefer candidates that live in specific US states (listed below), ability to travel 25 - 30% of the time
Compensation Commensurate with experience, bonus, benefits, EOE, diverse highly educated Financial Services culture. Candidates must be a U.S. citizen or national, refugee, asylum, or lawful permanent residents.
Client will NOT consider ANY visa.
Summary
• Our client is seeking an innovative, client obsessed Customer Success Manager (CSM) to help customers derive as much value as possible from their SaaS investment.
• The CSM is responsible for building relationships with our client’s customers to ensure a successful customer journey and great user experience.
• They seek a problem-solver and critical thinker who can consider any obstacles they encounter holistically to implement creative solutions.
• They offer a challenging environment where the pace of everyone’s career growth is driven by the level of their commitment and contribution to the business.
Responsibilities
• Decrease churn, improve NPS survey results and health, take proactive steps to mitigate signs of risk.
• Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Keep customers engaged with regular touch points such as business reviews (BRs) and ongoing operational check-ins.
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our product and to advocate for the customer.
• Develop a thorough understanding of our product and service offerings to upsell and cross-sell to clients.
• Analyze customer data and provide metrics to improve customer experience.
• Communicate effectively with both internal and external stakeholders to better understand customer needs, maximize retention and growth, and share learnings
Qualifications
• Work remotely with the ability to travel 25 - 30% of the time. Live near major airport, preferably live in the following states Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Massachusetts, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, West Virginia, Wisconsin
• Experience with customer service or customer success for an enterprise SaaS company preferred.
• Strong presentation skills, including great attention to detail, organizational and analytics skills and the ability to juggle multiple projects at once.
• Excellent client-facing and written / verbal communication skills and customer first mindset.
• Ability to present to senior executives and key stakeholders.
• Bachelor's Degree in appropriate field of study or equivalent work experience.
Diversity and EOE Statements
• Our clients are committed to an inclusive workplace where we do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.
• Our client believes in diversity and encourages any qualified individual to apply.
• They are an equal employment opportunity employer.
• BlueSkyClarity proudly believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with hiring practices.
• We are an EOE agency that seeks to increase our client’s diversity recruitment and hiring.
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Email Alert for Customer Success Manager, 65k to 95k per annum base only jobs in Boston, MA, United States
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