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Sam's Club
Schaumburg, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubMAT Holdings
Lake Zurich, IL, United States
Company Description Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $2.0 billion multinational company with manufacturing operations, distribution centers, and sourcing offices worldwide. The company's core businesses include the production, sales, and service of products in the fencing and hardware, automotive, and
Job Source: MAT HoldingsCircle K Stores, Inc.
Lisle, IL, United States
Store 4706724: 1117 Maple Ave, Lisle, Illinois 60532 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Retail, Service
Job Source: Circle K Stores, Inc.Sam's Club
Bensenville, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Des Plaines, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Oak Park, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubMark Vend Company
Northbrook, IL, United States
Customer Service Representative Description Mark Vend Co. is a Northbrook, IL based vending and office coffee service company known for quality since 1962. Were seeking an experienced, high-energy person who takes pride in their work, and makes a valued contribution to the coordination activities of the main office for a growing entrepreneurial com
Job Source: Mark Vend CompanySam's Club
Elmwood Park, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSchaumburg, IL, United States
Position title Customer Service Representative **Job Mission:**
The Customer Service Representative plays a critical role in supporting the Account Manager in exceeding customer expectations through resolving issues, inputting accurate orders into the Fastmore TMS, and troubleshooting tasks alongside the Fastmore team.
**Key Responsibilities:**
* Schedule appointments and input load entries consistent with department process flows and customer requirements.
* Diagnose, assess, and resolve issues for your clients M-F, and as needed.
* Communicate clearly, directly, and timely with customers and co-workers through instant messages, emails, phone calls, videocalls, and in person.
* Build relationships and provide excellent customer service.
**DATA INTEGRITY AND QUALITY**
* Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals.
* Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of customer conversations, taking appropriate action, and following up as requested.
* Utilizes internal resources for identified processes to ensure efficiency and consistency in execution.
**PEER RELATIONSHIPS AND SELF-DEVELOPMENT**
* Participates in development by attending courses, seminars, classes, and webinars to enhance skills and knowledge.
* Provides feedback and shares information at team meetings.
* Suggests business process improvements to gain efficiency within the role.
* Successful and effective working relationships with our internal team (Leadership, Business Development, Account Managers Carrier Sales), our Clients and our Carriers
**Job Requirements:**
* Associates Degree or 2 years equivalent in Customer Service field
* Availability to respond to client escalations after traditional work hours.
**Technical Requirements:**
* Microsoft office: Word, Excel, Powerpoint
**Key Competencies:**
**Problem Solving**: Enjoys the process of finding solutions to difficult or complex issues. Does not quit. Sees issues through until the end.
**Empathetic:** Is able to understand situations from someone elses perspective. Has a passion for providing an extraordinary customer experience.
**Process Driven**: Has the ability to perform work independently by following an associated process strictly and persistently.
**Organization**: Is disciplined and methodical. Detail-oriented. Is organized and orderly. Checks thoroughly to avoid mistakes. Task-oriented.
**We offer our team:**
**** Competitive compensation packages
**** Incentive structure
**** Health, dental, vision and life insurance
**** Casual work environment
**** PTO and paid holidays
**** 401(k) and company match
**** Team socials
**** Gym membership reimbursement
**** Employee referral bonus
Fastmore Logistics is a fast-growing third-party logistics provider servicing freight forwarders and shippers across the US. In 2019 Fastmore was recognized as one of Chicagos Best & Brightest companies to work for and made the list of Inc 5000 fastest growing companies for three consecutive years (2017-2019). Fastmore was founded with one simple idea in mind to raise the bar in logistics service and offer the best customer experience by combining the latest technology and customer centric philosophy.
**Our purpose:**
Connecting shippers with carriers while improving the customer and carrier experience through technology, collaboration, and shipment visibility.
**Core Values:**
***Teamwork***- We believe in one goal and one team.
***Passion***- We believe that total success cannot be reached without passion.
***Loyalty***- We are selfishly loyal to our commitments, team, and partnerships.
***Transparency*** We believe in open and honest conversations to drive total accountability.
Job Location 1500 McConnor Parkway, Schaumburg, Illinois, 60173
Email Alert for Customer Service Representative jobs in Schaumburg, IL, United States
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