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Sam's Club
Des Plaines, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Schaumburg, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubMark Vend Company
Northbrook, IL, United States
Customer Service Representative Description Mark Vend Co. is a Northbrook, IL based vending and office coffee service company known for quality since 1962. Were seeking an experienced, high-energy person who takes pride in their work, and makes a valued contribution to the coordination activities of the main office for a growing entrepreneurial com
Job Source: Mark Vend CompanySam's Club
Bensenville, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubCircle K Stores, Inc.
Roselle, IL, United States
Store 4706750: 4 E Irving Park, Roselle, Illinois 60172 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work Customer Service Representative, Customer Service, Representative, Retail, Service
Job Source: Circle K Stores, Inc.Sam's Club
Hoffman Estates, IL, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubFamily Dollar
Waukegan, IL, United States
Family Dollar - 1106 WASHINGTON ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and
Job Source: Family DollarFastmore
Schaumburg, IL, United States
Position title Customer Service Representative **Job Mission:** The Customer Service Representative plays a critical role in supporting the Account Manager in exceeding customer expectations through resolving issues, inputting accurate orders into the Fastmore TMS, and troubleshooting tasks alongside the Fastmore team. **Key Responsibilities:** * S
Job Source: FastmoreLake Zurich, IL, United States
Company Description
Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $2.0 billion multinational company with manufacturing operations, distribution centers, and sourcing offices worldwide. The company's core businesses include the production, sales, and service of products in the fencing and hardware, automotive, and power equipment sectors. MAT is a family of companies and products offering countless opportunities enabled by our global presence in 12 countries and 14,000 employees.
Job Description
Do you like working in an environment where you can thrive on things changing and moving quickly, taking customer calls, working with them to resolve issues, answering questions, and providing product information? Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help. Are you good at developing a rapport with the customer base, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude? Demonstrate sound decision-making judgment, abiding appropriately by established guidelines and procedures.
Responsibilities
Work in a positive, team-oriented environment, providing excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution.
Receive customers' requests, analyze requests, provide the information requested, or ascertain who can best provide the requested information and route the Request to the proper person
Enter orders, credits, and returns in the SAP software program.
Handle all incoming and follow-up calls and conduct any additional research as needed
Work to develop an in-depth understanding of the customer's spoken and unspoken needs
Identify and resolve the customer's issues and anticipate future needs by explaining/suggesting/providing additional information that the customer may need to know
Excellent problem solver who can think outside the box
Maintain and Create Excel spreadsheets
Cross-train within the department to learn multiple accounts and responsibilities
Work with sales and purchasing staff
Analyze transactions, review pricing, correct records, and adjust errors.
Follow up with warehouses, carriers, and transportation to track and obtain proof of deliveries and shipping status
Perform daily office responsibilities, working with the Customer Service Manager, to maintain the efficient operation of the department
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility for keeping up to date and request
Assistance for further development needs.
Continuously increase knowledge and skills through self-motivation.
Qualifications Minimum 3+ years of customer service experience
Excellent Computer experience in Excel and Microsoft Office
Knowledge of SAP a plus but not required
Demonstrate outstanding verbal and written communication skills
Ability to multi-task
Ability to work independently and within a team
Detail oriented
Well-organized and highly motivated
Ability to take and follow directions from management
Ability to take a project from A-Z with little direction
Must be willing to submit to a background check, employment verification, drug test, and computer/ skills testing
Additional Information
All your information will be kept confidential according to EEO guidelines.
Videos To Watch
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Email Alert for Customer Service Representative jobs in Lake Zurich, IL, United States
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