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Boston Red Sox
Boston
DEPARTMENT OVERVIEW: The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate....
Job Source: Boston Red SoxBoston University
Boston
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityBoston University
Boston, MA, United States
We are seeking self-motivated, critical-thinking, hardworking technology professionals to join the ranks of our highly dynamic, diverse team! Individuals will have the opportunity to serve the Boston University community as its primary point of contact, providing first and second level technology support for 200+ IS&T provided IT services, while pr
Job Source: Boston UniversityAcro
Quincy, MA, United States
IT Help Desk Location: Quincy, MA 02171( Onsite ) Job Description: Provide modern smartphone and tablet technology for health and human services workers across the state. Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies. Enforce mobile device policies and proce
Job Source: AcroUniFirst
Wilmington, MA, United States
IT Service Desk Technician Co-Op Location: Wilmington, Massachusetts Job ID 2400734 The Information Technology department is looking for a co-op to join our IT Service Desk team during the fall semester. The internship period will last up to 6 months for 32-40 hours per week, with the potential to extend if mutually agreed. The position will p
Job Source: UniFirstmassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk cli
Job Source: massuccotmassuccot
Winthrop, MA, United States
Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients
Job Source: massuccotPTP
Norwood, MA, United States
The Help Desk Analyst supports client end point devices in a variety of manners providing desktop support for end user applications such as Microsoft's 365 suite, video conferencing applications (Zoom, WebEx, Teams, Slack, etc.), provides first level support for network, server, and virtual environments for both on-premesis and cloud infrastructure
Job Source: PTPBoston, MA, United States
DEPARTMENT OVERVIEW:
The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate and ballpark infrastructure, systems architecture, networks, computer and auxiliary operations, desktop support, data and cyber security, and broadcast cabling and related infrastructure. Provides applications development and support for corporate systems, MLB Ballpark and fan engagement apps, and systems and data architecture.
POSITION OVERVIEW:
The IT Service Desk Technician acts as the face of IT and serves as the primary interface between the Boston Red Sox employees and the IT Department. The ideal candidate will demonstrate adaptability, exceptional customer service, strong written and verbal communication skills, and the ability to build trustworthy relationships with employees, vendors, and guests. This role requires a blend of interpersonal skills, technical proficiency, and a collaborative spirit. Success in this position also depends on organizational skills, attention to detail, effective time management, and self-motivation.
RESPONSIBILITIES:
Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.
Execute IT tasks related to employee onboarding, offboarding, and job changes, including PC imaging and configuration.
Perform administrative tasks in Active Directory and Office 365.
Manage hardware and equipment orders (e.g., mobile devices, computers) and reconcile expenses.
Administer enterprise applications and services, such as cloud storage and mobile device portals.
Serve as an IT Lead on Duty during the baseball season, covering an average of two games per month, including nights and weekends.
Contribute to the continued growth of support services, including contributing to the IT knowledge base by creating documentation and instructional materials.
CHARACTERISTICS/QUALIFICATIONS: Strong problem-solving abilities.
Excellent oral and interpersonal communication skills.
Effective team player.
Ability to prioritize tasks, communicate risks, and interact with all levels of the organization.
Experience working in a Service Desk or Desktop Engineering role, with 2+ years experience desired.
Experience with Windows 10 and Service Desk support is mandatory.
Experience with desktop/laptop imaging.
Proficiency in Microsoft 365 and the Office Suite.
Strong troubleshooting skills for PC hardware and Windows 10.
Familiarity with MacOS hardware/OS (preferred).
Experience with Active Directory and Exchange.
Proficiency in configuring and troubleshooting iOS devices. (Android is a plus)
Knowledge of video conferencing technology solutions.
Experience with AirWatch/VMWare Workspace One.
Proficiency with SCCM and ServiceNow IT Service Management.
Familiarity with AD Manager and cloud storage administration (e.g., DropBox, OneDrive, Box).
Experience with Zoom platform administration (meeting room and phone).
Email Alert for IT Service Desk Technician jobs in Boston, MA, United States
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