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Randstad
Austin, TX, United States
client support specialist. austin , texas posted 3 days ago job details summary $18.49 - $18.50 per hour temp to perm high school category office and administrative support occupations referenceAB_4562206 job details Our client is looking to fill several Hybrid Client Support positions on their Mortgage Servicing team. If you are a custo
Job Source: RandstadMicroVentures
Austin, TX, United States
Job Summary MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to merge crowdfunding with the venture capital industry. MicroVentures provides an opportunity for angel investors to invest in startups alongside venture capitalists, often on the sa
Job Source: MicroVenturesRandstad
Austin, TX, United States
Our client is looking to fill several Hybrid Client Support positions on their Mortgage Servicing team. If you are a customer service professional with 2+ years of call center experience then please consider applying today to gain valuable experience with an established company in the financial services field! salary: $18.49 - $18.5 per hour shift
Job Source: RandstadLifeWorks Austin
Austin, TX, United States
** Client Support Specialist** **Job Category****:** Client Support **Requisition Number****:** CLIEN001100 Showing 1 location **Job Details** **Description** LifeWorks of Austin is looking for a Client Support Specialist. The Client Support Specialist works closely with the Chief Program Officer (CPO), in partnership with the Grants and Compliance
Job Source: LifeWorks AustinWatermark Insights, LLC
Austin, TX, United States
Watermark has a fantastic career opportunity for an articulate, skilled Client Support Specialist to join our talented team. This role exists within a fast-growing, dynamic environment (currently remote). The Client Support Specialist position is located in Austin, TX (or remote) and is full-time. We offer a fun and collaborative work environment,
Job Source: Watermark Insights, LLCIBT Apps
Austin, TX, United States
IBT Apps is currently looking to recruit a suitable candidate for the position of Client Support Specialist. This person is responsible for the i2Suite application that encompasses IBT Apps reporting function offering efficient, customizable, and automated reporting at the regulatory, board, executive and line management levels. The i2suite applica
Job Source: IBT AppsAscendo
Austin, TX, United States
The Concierge Specialist position reports to the Supervisor of Concierge Support, and is responsible for serving as the primary contact for all operational needs of clients, leading independent financial advisors, and their support staff. Essential duties include empowering advisor success through advocacy and integrity, forming trusted relationsh
Job Source: AscendoOverhaul LLC
Austin, TX, United States
**Client Support Specialist (Overnight Shift)** at Overhaul Austin, Texas, United States **Who We Are** Overhaul is looking for energetic, analytical, and quality-focused team members to join their C3 Monitoring and 24/7 Customer Support Team as Watch Officers. Overhaul is a supply chain integrity solutions company that allows shippers to connect d
Job Source: Overhaul LLCAustin, TX, United States
**Client Support Specialist i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform**
Support Cedar Park, Texas Minimum Experience **Mid-level** IBT Apps is a financial services software company that supports community banks and credit unions across the United States. We are looking for candidates with financial institution and/or technical software expertise to join our client support team as a software specialist for our i2Suite (Reporting & General Ledger) Platform and i2OLB (Online Banking) Platform. The ideal candidate is an exceptional problem-solver with a positive attitude and excellent communication skills who is seeking professional growth within an innovative financial technology company. Our current team is comprised of staff that has a background in a wide variety of financial institution roles (Teller, Personal Banker, deposit operations, loan processor, loan operations, and bank help desk personnel).
Duties/Responsibilities
* Manage i2Suite Platform and i2OLB Platform cases from origination to resolution, including but not limited to software application troubleshooting, custom report and dashboard writing (SQL), and ancillary support for third-party software.
* Provide ongoing technical support for i2OLB and additional installed products.
* Project a friendly and professional persona, by phone and in writing.
* Answer incoming phone calls; understand basic functionality of full suite of products for assurance of proper call routing to appropriate client support specialists.
* Follow escalation workflows for assignment of cases beyond the scope of support, including but not limited to sales, network management, enhancement, and repair case types.
* Collect case information, research solutions, coordinate resources, and carefully document support case records throughout the life cycle.
* Communicate with customers often, keeping them informed of progress with appropriate urgency.
* Maintain client confidentiality and regulatory compliance standards.
* Manage additional projects and duties as needed or assigned.
Requirements/Skills
* One year of experience in a financial institution and/or software support or a two-year degree in business or IT plus one year of service industry experience
* Strong Technical Background
* Knowledge as SQL Reports Writer
* Working knowledge of Microsoft Office Products
* Excellent written and verbal communication skills
* Quick learner with innovative problem-solving abilities
* Strategic thinker with strong analytical skills
* Successful working independently and collaboratively
* Eager to exceed customer expectations and contribute to team objectives
* Willingness to learn and advance within the support team environment
Location Cedar Park, Texas Minimum Experience Mid-level
Email Alert for Client Support Specialist jobs in Austin, TX, United States
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