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Progression, Inc.
Washington, DC, United States
Help Desk Tier I&II Washington, D.C MUST: Active Top Secret clearance is required 1 - 5 years of Help Desk Tier II experience 1 - 5 years of installing, maintaining, repairing desktop operating systems 1 - 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not re
Job Source: Progression, Inc.SecuriGence LLC
Arlington
Job Description Job Description Job Title: Tier II Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 2 Help Desk Analy
Job Source: SecuriGence LLCEagle Technologies Inc
Arlington, VA, United States
Company Introduction: Eagle Technologies, Inc. is an innovative information technology company that designs, develops, and manages solutions for government and corporate clients. We deliver end-to-end solutions designed and implemented to meet each client's specific and unique requirements, leveraging their existing investments while laying the gr
Job Source: Eagle Technologies IncRightDirection Technology Solutions LLC
Washington, DC, United States
Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR Help Desk at the U.S. Dept of State in Washington, D.C. This position is full-time and on-site with standard office hours. This role is also responsible for providin
Job Source: RightDirection Technology Solutions LLCSPN Solutions Inc
Fairfax, VA, United States
Job Title Help Desk Technician Tier III Job Type Full-time Category Information Technology Location FAIRFAX - , VA 22030 US (Primary) Education High School Travel 0 - 10% Job Description Position: Helpdesk Tier III Location: Fairfax, VA [Travel locally within the State of Virginia] Citizenship: US Citizens or US Permanent Resident
Job Source: SPN Solutions IncGeneral Dynamics Information Technology
Quantico, VA, United States
Req ID: RQ169007 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: End User Support,ITSM,Remedy Help Desk Certifications: CompTIA - Security+ CE - CompTIA Experience: 1 + years of related experience US Citizenship Required: Yes Job De
Job Source: General Dynamics Information TechnologyMaryland-National Capital Park & Planning Commission
Riverdale, MD, United States
Salary: See Position Description Location : Riverdale, MD Job Type: Seasonal Job Number: Hdt1 Department: PGC Parks and Recreation Opening Date: 02/14/2024 Closing Date: Continuous Description NOTE: UPDATED AND INCREASED SALARY RANGE! The Prince George's County Department of Parks and Recreation is currently seeking Help Desk Sup
Job Source: Maryland-National Capital Park & Planning CommissionDynamic Solutions Technology LLC
Washington
Job Description Job Description Dynamic Solutions Technology, LLC , is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC. Responsibilities: Responsible for providing firs
Job Source: Dynamic Solutions Technology LLCFort Belvoir, VA, United States
Help Desk - Tier II
Fort Belvoir, VA
MUST:
Secret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
required 3+ years of experiencing in desk side support, help desk or IT Support roles
1+ years of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience with Microsoft SCCM and perform imaging of desktop machines
Experience working with virtual infrastructure (i.e. VMWare) strongly desired
Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security+ CE required
Bachelor's Degree is a plus
DUTIES:
Provide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Email Alert for Help Desk - Tier II (Intermediate) jobs in Fort Belvoir, VA, United States
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