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EF Education First Gruppe
Boston, MA, United States
The IT Service Desk Analyst is responsible for delivering world class support services across EF’s North American entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,
Job Source: EF Education First GruppePA Consulting
Boston
Job Description Job Description Company Description We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress
Job Source: PA ConsultingZones
Boston, MA, United States
Description Position at Zones nFrastructure Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Pro
Job Source: ZonesBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Responsible for delivering world class
Job Source: Beth Israel Lahey HealthPA Consulting
Boston, MA, United States
Job Description To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications. Understand the need t
Job Source: PA ConsultingBeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Technology Service Managem
Job Source: Beth Israel Lahey HealthP.A. Consulting
Boston, MA, United States
Job Description To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications. Understand the need t
Job Source: P.A. ConsultingNew Era Technology
boston, ma
Legislative Information Services – IT Help Desk This position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. As the Help Desk Techni
Job Source: New Era TechnologyBoston, MA, United States
Tower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US
We believe in the power of ingenuity to build a positive human future in a technology-driven world.
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are 3,300 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics.
To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications.
Understand the need to comply with firm wide processes, escalate issues as appropriate and work with the US Service Delivery Manager to optimize the support the IT team provides.
Help manage stock levels, work with local suppliers and provide input to service analysis and reviews when asked. Demonstrate strong technical knowledge and be flexible to travel if required.
Qualifications
9-6 Monday to Friday in the office
Job Description
Maintain high levels of support to US people against agreed SLAs
Ensure compliance with firm wide processes, and implement global IT policies
Meet the service level agreement for tickets in the US, especially for those based in Boston.
Respond quickly to service requests, discuss priorities, and work to agreed plan
Escalate to US Service Delivery Manager relevant service issues, and provide feedback to IT colleagues
Stock management and purchasing, contribute to regular reporting and projections for the US Service Delivery Manager
Support Line Manager and IT colleagues to deliver great service
Support queue management and link to our Global Helpdesk
Travel if/when needed, specifically around Boston. Possibly around US if projects require
Accountabilities:
40% -
Problem tickets, dealing with support requests logged and taking calls from our people
10% -
Maintain stock and consumable levels, link up with US IT colleagues to coordinate kit
15% -
Cover IT colleagues and be available to provide support towards the end of the working day to other PA offices remotely and support meetings and events in your region
Qualifications for this role:
Academic excellence (degree ideal, but not essential)
Must have strong IT knowledge - Windows and OSx
Microsoft Office / Teams
Mac support experience
Additional information
Group medical insurance
Health Savings Account with company match
Teladoc and informed Nurse line resources
Long term care plan
Vision plan
401(k) Savings Plan with company profit sharing contribution
Commuter and Parking tax-savings benefit
15 days paid vacation days with the opportunity to buy five additional days
Company and Voluntary income protection benefits
Gym and health incentive reimbursement
Pet and legal insurance Plans
Employee Assistance Plan
Annual performance-based bonus
About us
We believe in the power of ingenuity to build a positive human future in a technology-driven world.
As strategies, technologies and innovation collide, we create opportunity from complexity.
Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
An innovation and transformation consultancy, we are over 3,200 specialists in consumer,defenceand security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists,engineersand technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.
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IT Service Desk Analyst jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.