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Astro Studios
Boston, MA, United States
Tower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thi
Job Source: Astro StudiosEF Education First Gruppe
Boston, MA, United States
The IT Service Desk Analyst is responsible for delivering world class support services across EF’s North American entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,
Job Source: EF Education First GruppePA Consulting
Boston
Job Description Job Description Company Description We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress
Job Source: PA ConsultingBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Responsible for delivering world class
Job Source: Beth Israel Lahey HealthPA Consulting
Boston, MA, United States
Job Description To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications. Understand the need t
Job Source: PA ConsultingBeth Israel Lahey Health
Boston, MA, United States
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Type: Regular Scheduled Hours: 40 Work Shift: Day (United States of America) Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Technology Service Managem
Job Source: Beth Israel Lahey HealthP.A. Consulting
Boston, MA, United States
Job Description To join the US Service Delivery team as part of our Global Helpdesk, in partnership with the UK support teams as the first point of contact for our people with IT problems. Will include working on support tickets against an agreed service level and completing Laptop/Mac and mobile builds to PA specifications. Understand the need t
Job Source: P.A. ConsultingGrand Circle LLC
Boston
Job Description Job Description Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help D
Job Source: Grand Circle LLCBoston, MA, United States
Description
Position at Zones nFrastructure
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Term: 6 months - high probability to extend long-term.
Location: 100% onsite - Boston 02116
Hours: Full-time. The Service Desk operates Monday - Friday between 7:00am and 7:00pm and Saturday between 9:00am and 4:00pm. Staff will be required to work different shifts in order to optimize coverage across business hours.
Weekly & Hourly pay commensurate with experience + health benefits, PTO, 401k and much more!
**Candidates must be able to show proof of covid vaccination during onboarding and clear an extensive background check with the State of Massachusetts.
SERVICE DESK ANALYST
The Service Desk Analyst will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate Level 1-2 incidents received as necessary.
Key Responsibilities
Performing technical customer support to our State of Mass client via telephone, chat and email support
Tier 1 support including triage and basic troubleshooting. Technicians should be advanced tier 1 with strong interpersonal skills and ability to learn new concepts quickly
Support will include standard Windows environments and specialized RMV equipment and software
Performing call backs as required
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
Acting as a subject matter expert (SME) across limited subject areas.
We are seeking candidates with the following qualifications and skills:
Education, Certifications, & Technology Requirements:
Associates Degree in computer related field AND/OR 2 years in a customer support or call center like environment.
Who You Are:
Ability to learn and become knowledgeable of customer products and services
Experience working on a help desk/service desk handling tickets preferred
Experience troubleshooting Desktop hardware and associated peripherals preferred
Proficiency in navigating accounts with multiple skill set requirements
Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
Ability to eventually resolve more complex support ticket requests
Ability to provide support to new team members
Effectively manage length of calls/handle time
Ability to thrive in a fast-paced but fun work environment.
Promote teamwork and call center success
Must have an entry to intermediate understanding of - Microsoft Outlook 2010, Windows 10, Various web browsers and basic computer terminology
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
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Service Desk Analyst jobs in Boston, MA, United States
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