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Kyyba
Boston, MA, United States
Candidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS. The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application. The specialist will: guide customers through proper use of the vendor-managed licensing
Job Source: KyybaWestinghouse Electric Company, LLC
Boston, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric Company, LLCWestinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric CompanyCannon Search
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for comp
Job Source: Cannon SearchOld Colony Elder Services
Brockton, MA, United States
OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. To that end we are seeking an IT Support Specialist to pr
Job Source: Old Colony Elder ServicesOld Colony Elder Services
Brockton
Job Description Job Description OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. To that end we are seekin
Job Source: Old Colony Elder ServicesKyyba
Boston, MA, United States
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important
Job Source: KyybafirstPRO, Inc
cambridge, ma
firstPRO is now accepting resumes for a Helpdesk Support role in Cambridge, MA. This is a 1+month contract and onsite. We are looking for someone to come in and help with the cleaning and re imaging of desktops and the transition from Windows 10 to 11. Physically uncable desktops, move to staging rooms, clean and organize cables. Reimage all deskto
Job Source: firstPRO, Incboston, ma
Legislative Information Services – IT Help Desk
This position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.
As the Help Desk Technician is the first point of contact for all user support questions and problems, it is a critical role whose success depends on upon providing users with prompt and effective solutions.
Typical Duties and Responsibilities
Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. Additionally, it may involve troubleshooting printer issues and resolving difficulties with Hearing Room and Chamber technology.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Determines most effective manner to resolve end user technical issues. Engages in research and in-depth troubleshooting to resolve problems. Consults with Operations group when necessary.
Verifies that suggested solutions effectively resolve the user’s problems through verbal and/or e-mail follow up. Engage customers for feedback and opportunities for improvement.
Perform remote troubleshooting and support when appropriate.
Learn and incorporate any necessary new skills and processes to provide service on new and evolving environment.
Utilize industry standards in creating, maintaining, and utilizing ticketing system. Update ticketing system with accurate and timely information
Expand and utilize knowledge base system to increase resolution times.
Monitor environment to ensure that all desktops and laptop PCs remain in compliance.
Install, test, and configure new workstations, peripheral equipment, and software.
Maintain inventory of all equipment, software, and software licenses.
Assist with onboarding and training of new users.
Escalate unresolved tickets in a timely manner through appropriate levels of escalation.
Professional Knowledge and Skills
Expert knowledge of Microsoft Windows 10/Office 365 in an Active Directory environment.
Working knowledge of Microsoft Active Directory, Group Policy, Windows Print Services, Shared Directories, and other network services.
Experience configuring, maintaining, and supporting HP network printers and enterprise level MFPs (Xerox, Ricoh, HP, etc.)
Possession of excellent analytical, problem solving, interpersonal, oral and written communication skills.
Working knowledge of TCP/IP networking, including DHCP, ARP, DNS, routing and switching.
Ability to independently initiate, manage, execute, and report tasks, as identified.
Experience with an enterprise level ticketing system.
Experience and Education
Associates degree in Computer Science or related discipline preferred. Relevant experience may substitute for the degree requirement on a year for year basis.
3+ years work experience providing end user support for network printers, workstations running Windows 7 or greater in an Active Directory environment.
CompTIA A+, Network+, or Microsoft certification preferred.
Work Environment and Physical Requirements
Work environment includes typical computer related noise levels and paper and equipment generated dust. Exposure to video display terminals occurs on a regular basis.
Incumbent is on call to provide support services during off hours. Moderate lifting may be required.
This is a 12 month contract.
Information Technology Help Desk jobs in boston, ma
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