Director of Project Management

Hoboken, NJ, United States

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

As a Director of Project Managers, you will Serve as the single point of leadership across multiple delivery programs and own end-to-end accountability for project and program delivery across all of America's accounts by driving engagements/programs to successful completion across both on-premise, cloud, and hybrid models.

How will you make an impact?

* Oversee Project Managers and Program Managers and provide leadership and guidance on delivery excellence.

* Engage with client leadership to ensure proper expectation settings and escalation management.

* Align project delivery vision and execution plans thereof with the Professional Services and company vision.

* Strategically set up processes and protocols to maximize business KPIs with the goal of exceeding quarterly and annual targets. Drive daily operations within the project and program management teams at a tactical level to execute against that strategy.

* Set the charter for optimizing project and program quality, capacity aspects, and morale by keeping broader business KPIs for delivery in context.

* Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.

* Be the point of liaison with other client-facing and internal groups within company to progress the delivery book of business on a daily basis

* Foster positive client relationships to help identify new business opportunities within the Financial Crime and Compliance space

* Develop customer relationships with executives and senior leadership

Have you got what it takes?

* Bachelor's degree minimum

* Preferred certifications: PMP, CSM, Scaled Agile

* Proven track record of enterprise leadership and growing business, preferably within financial serviced domain

* Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work

* Proven track record of leading enterprise-scale, complex technology projects successfully

* Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of project and program managers

* Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit

* Demonstrated ability to manage the details of programs / projects in order to drive them to fruition

* Excellent communication, collaboration, team building and relationship management skills

* Ability to communicate to business partners, senior executives, and strategic partners

* Capable of gaining support for initiatives through influence and use of business rationale

* Proven ability to make and implement tough decisions

You will have an advantage if you also have:

* Experience/knowledge of Actimize solutions.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE Actimize:

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud, and providing regulatory compliance.

Requisition ID: 4441

Reporting into: Sr Director of PS

Role Type: Manager

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.