Director of Project Management

New York, NY, United States

IMPORTANT NOTE:

ONLY CANDIDATES WHO HAVE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

The New York City Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF's computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff's public safety work.

Reporting directly to the Solutions Delivery Officer, the Director of Project Management will lead a hybrid team of next gen project managers and scrum masters in the successful delivery and management of projects as per DOF's requirements. The successful candidate will work closely with business leaders, technologists, vendors, and other stakeholders to maximize the agency's use of IT and data to reduce work, improve productivity, boost employee job satisfaction, and improve customer outcomes. This role is an excellent career move for someone who is ready to lead a team responsible for the delivery of innovative, world-class technology. Their responsibilities will include but not be limited to the following:

* Participate in the initial review of project proposals or plans to determine a time frame, funding, project approach (agile, waterfall, or hybrid), staffing requirements, and the assignment of available departmental resources to various project phases.* For all assigned projects, establish a work plan and staffing for project activities, sprints or phases, and arrange for recruitment or assignment of project personnel.* Review/approve the work plan of an external service provider or consultancy contracted to execute the project and serve as the point of contact and coordinator for all required City resources throughout the project's life-cycle.* Conduct risk assessment and mitigation; maintain a risk register and include risk levels in routine project reporting work.* Ensure that each user story or requirement is tied to success criteria which is shared out to QA staff for testing purposes.* Use tools appropriate to the selected project methodology to monitor project activities, document agreements, communicate to project stakeholders, and escalate issues on a timely basis.* Complete skillful turnover with clear project documentation of all projects to change management and operations, in order to ensure that users are ready, there are no unintended downstream technical impacts, and that Day 1 Support is ready to triage user needs to appropriate teams.* Provide leadership and motivation to project team members throughout the project life-cycle and confer with project staff to outline a work plan.* Act as a coach or consultant to colleagues and stakeholders who need assistance and advice regarding project management practices.* Collaborate with Solution Delivery Office colleagues, other FIT staff, and counterparts in other agencies to benchmark project management performance and make continuous improvements in the standards, procedures, and capabilities for project coordination, reporting, and documentation.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

* 7+ years of progressively responsible IT experience, with demonstrated sensitivity and commitment to business problem solving. - 5+ years of successfully managing complex, high stakes public sector digital and/or IT projects. - Distinctive blend of business, IT, financial, and communication skills. This blend is vital because this is a highly visible position with substantial impact. - Proven, successful experience with leading projects using Agile, Waterfall, and Hybrid project methodology. - Strong knowledge and understanding of City agency business needs, with the negotiation skills required to manage business stakeholder expectations and maintain a high level of trust and confidence. - Significant knowledge of project planning/scheduling tools (for example Azure Dev Ops, Jira, Microsoft Project, or Open Workbench) with a sold record of disciplined, routine use and practical application. - Ability to collaborate quickly and effectively with other Solutions Delivery Office teams, technologists, and business stakeholders to deliver optimal solutions on time and budget. - Experience in leading diverse teams with direct management experience a strong plus but not a requirement. - Knowledge of Azure and AWS Cloud Platforms is a plus. - Agile, PMP, or PRINCE2 certifications are expected but not required.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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