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palo_alto_networks
Reston, VA, United States
Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and h
Job Source: palo_alto_networksGoodshuffle Pro
Washington, DC, United States
About the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places
Job Source: Goodshuffle ProLevel Access
Arlington, VA, United States
The Customer Success Manager will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers. The CSM builds strong and positive relationships with customers, helps define a long-term accessibility roadmap, and clearly demonstrates the ongoing benefits of Level Access's softw
Job Source: Level AccessLilt
Washington
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltMeltwater
Washington, DC, United States
Description As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation strategies, and conducting user trainings. Your proactive outre
Job Source: MeltwaterPalo Alto Networks
Reston, VA, United States
Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated an
Job Source: Palo Alto NetworksBlackpoint Cyber
Herndon, VA, United States
Job ID: 2310632 Location: RESTON, VA, US Date Posted: 2023-08-02 Category: Program Management Subcategory: Program Mgmt Schedule: Full-time Shift: Day Job Travel: Yes, 25 % of the Time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Potential for Remote Work: No Description SAIC, a leader in providing inno
Job Source: Blackpoint CyberTrigenx
Washington
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxWashington, DC, United States
Job Summary
Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.
Key Responsibilities
Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.
Performing a Strategic Account Planning and identifying, forecasting and mitigating risks
Understand HP Products, their features, functions and solutions and understand how they can be used to solve problems and create solutions for your customers
P&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools tools and processes for faster turn-around Track customer KPI's (SoW, Up-Sell / Cross-Sell…) and adoption to proactively work with customers on expansion, churn prevention and renewals.
Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
Knowledge of outcome-based Sales model.
Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria.
Become a trusted advisor to customer stakeholders at C-level
Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovation solutions.
Knowledge & Skills
Identifying and addressing customer business needs and issues in the technology space.
Experience in Proactive Account Management and service delivery.
Demonstrated Account Management using Consultative selling or issue resolution skills.
Strategic and long-term account planning skills.
At least 2 Certification in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry stand certification).
Expertise in both content and application of typical technology services portfolios to address customer needs.
Ability to identify and effectively address customer business needs beyond the scope of their specific role.
Proficient in MS Dynamics systems, tools and processes or equivalent.
Scope And Impact
Multiple Accounts or very large single accounts – local/global.
Responsible for Supporting Pre-Sales, Drive Adoption, Increase Utilization.
P&L Management, Up-sell and Cross-sell PAN HP Offerings, Manage Customer Health, Supports Renewals.
Complexity
Multi Country client management in the same region, Medium complexity of Customer portfolio in the industry, Customers are typically multi-million dollar companies.
High complex portfolio of solutions.
Education And Experience
Bachelor's degree [BA or BS] or equivalent.
MBA or Equivalent Preferred.
10-12 years’ experience in account leadership roles such as Sales, Pursuit and Delivery or Business Management or 2 to 3 years’ experience in Customer Success Role.
Experience working in a matrixed environment.
Experience working in an IT industry and a vertical industry preferred.
P&L, Sales and Business Management required.
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Customer Success Manager jobs in Washington, DC, United States
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