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Oracle
Washington, DC, United States
Job Description Customer Success Manager Location: United States No visa sponsorship is available for this position. The objective of the Customer Success Manager is to maximize customer retention through solution management and drive SaaS revenue expansion by guiding customers through product adoption. The Customer Success Manager works at a s
Job Source: OraclePromote Project
College Park, MD, United States
We are seeking an experienced Customer Success Manager (CSM) at Cybrary to serve as the primary contact for a rapidly expanding portfolio of enterprise customers. Our Customer Success Team serves as the front-line relationship with our clients by providing exceptional service and support throughout the account lifecycle. We are growing our internat
Job Source: Promote ProjectPalo Alto Networks
Reston, VA, United States
Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and h
Job Source: Palo Alto NetworksQuorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumHP
Washington, DC, United States
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resou
Job Source: HPDanaher Corporation
Washington, DC, United States
Danaher Corporation Customer Success Manager in Washington DC , District Of Columbia Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand tha
Job Source: Danaher CorporationBAYADA Home Health Care
Gaithersburg, MD, United States
BAYADA Home Health Care has an immediate opening for a **Customer Success Manager** in our **Gaithersburg, MD Home Health Office** . If you are looking for an exciting career opportunity in a growing industry, this role could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compass
Job Source: BAYADA Home Health CareFranklin Covey
Washington, DC, United States
“We enable greatness in people and organizations everywhere. ” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates
Job Source: Franklin CoveyWashington, DC, United States
About the Team:
We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in 2020. We're at an exciting time in our company's growth, and are looking for our next rockstar, values-driven teammate....could that be you?
About the Role:
Goodshuffle Pro is seeking a Manager of Customer Success to handle a wide range of responsibilities, with the primary focus of managing customer onboarding, driving product adoption, and mentoring the customer success team. You'll be responsible for driving improvements in the techniques and language used by our support team and onboarding specialists, while simultaneously building automated and self-serve education routes for seamless, hands-off product adoption.
Primary Responsibilities Include:
Mentoring the team via structured coaching and leading by example. The right candidate for this role does not shy away from jumping in on all parts of the customer success journey (answering chat, leading trainings) as an individual contributor and rockstar example of each role.
Becoming the ultimate expert on the Goodshuffle Pro software, as well as our internal tech stack (Hubspot, Intercom), to lead internal understanding of our product and tools.
Oversee the entire onboarding process for new customers, beginning to end - from sales handover to customer training and set up, ensuring new customers are onboarded quickly and efficiently.
Design and implement scalable education programs that cover a wide array of mediums, including video, help articles, product tours, quizzes and more.
Develop impactful relationships with our marketing and sales leaders to leverage existing client knowledge, content, and overall collaborative approach in making clients successful.
Work closely with leadership to ensure quarterly goals are met or surpassed including key KPIs such as health scores, lost trialist rates, and time to implementation.
Maintain an exceptional level of customer satisfaction as measured by CSAT and NPS scores.
Ensure employee happiness through clear team goals, coaching and development to improve team member performance, and preparing team members for future roles.
Must Haves
Bachelor's degree
Minimum of 4+ years in SaaS Customer Success
Minimum of 2+ years in Training and Support/Education
Experience developing & optimizing learning content, including content roadmaps, effectiveness metrics and certification program development
Excellent written communication skills, with a particular knack to distill complex things into approachable ones
Strong analytical skills (can you balance individualized people skills with data-driven decision making?)
Ability to learn new technology quickly and thoroughly (and a passion for ongoing learning in life)
Easily adjusts, evolves and thrives in the face of changing circumstances ;open to changes in tasks, roles and processes
Remains calm, composed and understanding in the face of challenges or delays
A willingness to tackle new challenges, adapt to frequent changes, and take on a wide array of tasks with gusto
Nice to Haves
Events, sales, enablement, or teaching experience (in any capacity)
Experience working with or owning a small or medium sized business (SMBs)
Experience with any of the following tools: HubSpot, Intercom, Asana, Google Suite, Fullstory, JIRA, Mixpanel
Benefits:
Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)
Unlimited PTO
401k (with matching)
Commuter Benefits ($100/mo)
WFH Flexibility (dependent on tenure and target hitting)
Passionate, caring, and enthusiastic coworkers (We've been called one of DC's best places to work!)
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Email Alert for Manager of Customer Success jobs in Washington, DC, United States
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