Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Delta Faucet Company
Carmel, IN, United States
Purpose: The Director of Information Systems, Plant Operations is a member of the IS Leadership Team and the key strategic link to DFC’s manufacturing and distribution operations that require technology enablement. This leader will be responsible for understanding DFC’s manufacturing and distribution strategies and designing a technology roadmap t
Job Source: Delta Faucet CompanyTheoris
Indianapolis, IN, United States
Job Title: IT Consultant Location: Indianapolis, IN Industry: Civil/Construction **NO C2C** Job Description: Theoris Services is assisting our client in their search for an IT Consultant to add to their growing team located on the north side of Indianapolis. Our client is seeking an individual to assist external clients with their IT needs.
Job Source: TheorisIvy Tech Community College of Indiana
Indianapolis, IN, United States
Company name Ivy Tech Community College of Indiana Location Indianapolis, IN, United States Employment Type Full-Time Posted on Mar 15, 2023 Valid Through Jun 28, 2023 Apply for this job your email: upload resume: Profile Work type: Full Time Administrative Location: Systems Office - Indianapolis, IN Categories: Administrative/Professional
Job Source: Ivy Tech Community College of IndianaCLevelCrossing
Indianapolis, IN, United States
We are searching for an experienced and dedicated VP of Information Technology to oversee the use of Information Technology (IT) in our company. You and your team will devise the company’s IT strategy and ensure that all systems and processes necessary to support its operations and objectives are in place. A successful VP of IT should have in-depth
Job Source: CLevelCrossingMHG Hotels
Indianapolis, IN, United States
Overview: MHG Hotels, a leading hotel management company, is seeking a dedicated and experienced Manager, Technology to oversee and manage the IT infrastructure for our corporate and hotel locations. The ideal candidate will be responsible for deploying and maintaining technology systems, providing technical support, and ensuring the security and i
Job Source: MHG HotelsMarsh McLennan Agency
Indianapolis, IN, United States
This is a 10-12 week internship, starting out full time with the intentions to move to part time once the semester starts. There are 3 internship focuses available - Devops, Data Analytics and Data Science, details below. Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by
Job Source: Marsh McLennan AgencyMetropolitan School District of Lawrence Township
Indianapolis, IN, United States
Position Type: Technology/Computer Technician Date Posted: 6/26/2024 Location: Multiple Locations Description: Please see attached document for complete job description. Attachment(s): 2019 Technology - Technician Tier 1.pdf
Job Source: Metropolitan School District of Lawrence TownshipBrooksource
Indianapolis, IN, United States
Position: IT Business Analyst / IT Product Owner Duration: Long-term, renewing contract Hybrid in Indianapolis OR 100% Remote Requirement Elicitation : Proficiency in gathering and documenting requirements from Business Product Owners and Business Process Owners using techniques such as interviews and workshops. Communication Skills : Strong writte
Job Source: Brooksource, IN, United States
IT Operations
Overview:
The IT Operations Manager is responsible for overseeing and coordinating the day-to-day operations of the IT within WowLinx. This critical role ensures the smooth functioning of IT systems, infrastructure, and applications to support the business operations efficiently and securely of our clients. The IT Operations Manager collaborates with the entire staff to coordinate timelines, ticket priorities, status updates, and important announcements with the team. The IT Operations Manager will look at things that don’t fit the mold, major incidents that were not handled well, escalations that failed due to documentation, curates’ documentation where things are lacking, communicates with the client to let them know where we are in the process. Needs to understand the big picture to be able to give guidance on the specific tasks that need to be completed next.
Key Responsibilities:
1. Incident and Problem Management:
Oversee the IT support team to ensure timely resolution of incidents and problems reported by end-users.
Provide guidance and support to Service Desk Technicians helping them troubleshoot technical issues and resolve customer concerns.
Establish incident management processes and work towards reducing incident recurrence through root cause analysis and proactive measures.
Continuously improve incident response and resolution times to minimize business impact.
2. IT Service Management:
Maintain IT service product coverings, defining the services offered and associated service levels.
Ensure IT services align with business requirements and meet customer expectations.
Manage customer escalations and ensure timely resolution of high-priority incidents .
Coordinate proactive tickets as priority as needed to reduce reactive recurring tickets.
3. Team Leadership and Development:
Oversee daily operations of the Service Desk Team, including assigning tickets, setting goals, and monitoring productivity.
Manage customer escalations and ensure timely resolution of high-priority incidents
Monitor Service Desk Performance Metrics, such as ticket resolution times, and implement improvements.
Collaborate with other team members such as Sales, Operations, and Service Desk to provide customers with a cohesive experience that all team members are aware of.
Train and onboard new Service Desk technicians members, ensuring they have the resources and knowledge to do their jobs.
4. Vendor Management:
Collaborate with vendors and third-party service providers to ensure the timely delivery of contracted services.
5. Budget and Resource Management:
Responsible for time entries are appropriately categorized.
Identify opportunities for cost optimization and efficiency improvements without compromising service quality.
6. Documentation and Communication:
Oversee Service Desk Documentation ensuring that technicians have access to accurate, searchable, up-to-date information, and archiving old information.
Direct and train Service Desk to develop consistent documentation of client sites that is trusted by the team.
Act as the main point of contact for client environments understanding recurring issues, major issues, or understanding of that clients’ unique site setup.
7. Timesheets and Invoicing:
Ensure Service Desk’s Technicans timesheets are submitted timely and accurately.
Coordinate with Billing and Operations with status updates and completion of projects that require billing upon stages or completion.
Verify that all billing information, such as product prices, quantities, are included on tickets before closing to verify that they are ready for billing.
Work with Billing and Operations to verify contract services are aligned with the quantity of the products that we provide.
8. Compliance and Security:
Ensure IT operations comply with relevant industry regulations and data protection laws.
Implement security measures to safeguard IT systems and data from unauthorized access and cyber threats.
9. Client Communication
Act as the primary point of contact for client communication.
Inherently aware of all tickets open with clients. Able to provide clients with status reports of resolved or unresolved issues.
Prepares communications that may need to be distributed to multiple POCs at multiple client locations.
Schedules and conducts Quarterly or Annual Business Review Meetings.
10. Introduction of New Products and Services
Evaluate and test new services as they become available in conjunction with the technical team before launching to clients or internally to staff
Manage and oversee rollout of new technologies/services across the customer base
Evaluate and manage needs on a per customer basis
Manage retirement of obsolete technologies/services when required
Analyze business impact when adding, migrating, or removing technologies
#J-18808-Ljbffr
Email Alert for Director Information Technology Operations jobs in , IN, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.