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[Full Time] Customer Success Manager at Luminai (United States) | BEAMSTART Jobs Customer Success Manager Luminai United States
Date Posted
29 Apr, 2023
Work Location
San Francisco, United States
Salary Offered
$90000 — $130000 yearly
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About the Role
Luminai’s customer success team supports our customers as they transition from sales prospects to active users of our product. Our Customer Success team will focus on building close, long-term customer relationships and managing a book of business as our customer count increases. As one of the first members of the Customer Success function, you’ll play a foundational role in building Luminai’s operations and fostering our trust based customer relationships. You are expected to have a deep understanding of the product, customer accounts, and metrics of success. Our CS team is expected to meet their metrics while delivering the highest standard of integrity, quality, and customer service to our customers.
What you’ll do:
Establish, handle, and manage relationships between Luminai and all organizational levels (senior to junior) at our customer companies
Maintain strong relationships with customers and ownership of customers’ success with Luminai measured through renewal rate, NPS and other customer sentiment metrics
Create and drive a value realization plan for customers AND maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Luminai
Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Operations, and Engineering.
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
Who you are:
You have a minimum of 4-5 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
Bonus points if you have tech consulting experience, running workshops and process mapping with senior executives
Deep user empathy and are able to build trusted relationships with key customers that inspires loyalty for
Experience handling customer escalations and issue resolution with retention and customer satisfaction in mind
Exceptional communication skills, written and oral, with both internal and external stakeholders, especially with C-suite leaders
Results-oriented player-coach that can execute on ground-level operations and support team members as needed, but also rise to a higher viewpoint in order to drive the highest impact strategic decisions and actions.
An affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it done personality.
An entrepreneur: you’re excited about building something new and unlocking unexpected and exponential value for customers.
This is an individual contributor role with room for growth over time.
About Luminai We make multi-click processes one click for CX teams. Company Size: 11 - 50 People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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