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CTP
San Francisco, CA, United States
Job Title: IT Support Engineer Location: San Francisco, CA, 5 days a week onsite Duration: FTE The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they cont
Job Source: CTPSigmaways
San Francisco, CA, United States
Responsibilities: Provides 2nd-level on-site technical support for foundational issues on hardware, software, and service requests. Assesses appropriately triages, and escalates tickets when appropriate to Senior Staff. Obtains and evaluates all relevant information to handle product and service inquiries. Updates incident tickets through resolutio
Job Source: SigmawaysCTP
San Francisco, CA, United States
Job Title: IT Support Engineer Location: San Francisco, CA, 5 days a week onsite Duration: FTE The Company Headquartered in San Francisco, this leading global investment firm specializes in partnering with Technology. This Firm has invested in over 400 Technology companies and has approximately $45 billion in capital raised to date. As they co
Job Source: CTPPatrick Allen Group
San Francisco, CA, United States
Our client, a boutique IT managed services provider located in San Francisco, is currently seeking an IT Support Technician. This role will be responsible for providing both on-site and virtual support to end users on a variety of hardware and software issues including client desktop/mobile services, enterprise and VOIP/data network infrastructure
Job Source: Patrick Allen GroupSimera
San Francisco, CA, United States
Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based employer clients. Our technology creates talent profiles for job seekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and s
Job Source: SimeraOrange County Fire Authority, CA
San Francisco, CA, United States
Salary: $109,428.80 - $173,867.20 Annually Location : CA 92602, CA Job Type: FULL-TIME Job Number: 2024-49-DS Department: INFORMATION TECHNOLOGY Opening Date: 05/20/2024 Closing Date: Continuous DESCRIPTION This recruitment is being completed by The first review of applications is June 7, 2024 . Interested candidates are encouraged
Job Source: Orange County Fire Authority, CAAPR Consulting
Oakland, CA, United States
A healthcare client is looking for a Managerial Consultant Location : Oakland, CA 94612 (Partially remote) Position: Managerial Consultant Pay Rate: $82.90/hr. Duration: 10 months Expected Shift: Monday - Friday 8-5pm Hybrid/remote (candidate must be within NCAL) Travel Requirements: 10% within NCAL Job Summary: Manager, Clinical Technology Dev
Job Source: APR ConsultingBEI Construction Inc
Alameda, CA, United States
BEI Construction is seeking an experienced IT professional to join their team. This role will oversee and manage day-to-day operations of the IT department and report directly to the CEO. Occasional travel to other office locations and jobsites throughout the Bay Area will be required. Responsibilities & Duties • Develop the organization's IT visi
Job Source: BEI Construction IncSan Francisco, CA, United States
Provides 2nd level on-site technical support for foundational issue on hardware, software and service request
Assesses, appropriately triages, and escalates tickets when appropriate to Senior Staff
Obtains and evaluates all relevant information to handle product and service inquiries
Processes requests and incidents escalated from the level 1 support
Updates incident tickets through resolution and enters new incident tickets for walk-in/drive by request into the tracking system
Assists customer with recovery issues
Follows up on customer interactions with customer and internal IT staff
Responds to and establishes communications and confirmations with incident reporting parties
Takes steps to meet or exceed service level agreement (SLA) targets
Provides courteous, efficient, and friendly service to all customers at all times
Monitors and manages incoming service / incident requests and assigns appropriately
Coordinates workstation build / deployment including interaction with customer for scheduling, obtaining required forms, confirming equipment & technical resource availability
Develop basic to intermediate how to' documentation for customer use
Review & update existing technical procedures to present to technical team for feedback, creates new technical document as needed
Provide basic technical training on hardware and software to customers
Partners and coordinates with IT Training Department to refresh training room equipment
Provides 2nd & 3rd level on-site technical support for software and hardware environment and platforms for incidents and service requests as well as remote 2nd and 3rd level support to remote locations.
Provides 2nd and 3rd level support for in-house developed applications or Common Off the Shelf (COTS) products.
Provides SME consultation to business lines in planning their upcoming equipment refresh to determine budget for the following year
Drives to successful resolution
Collaborate with other support groups such as National IT and local ITS in identifying resolutions for incidents and/or maintenance activities, as needed
Work with local and National Information Security teams to ensure security vulnerabilities are addressed and solution implemented
Follows up on moderate customer interactions and brings customer issues to full closure, including root cause analysis
Research and evaluates all relevant information to provide a solution that meets customer requirements for product and service inquiries.
Responsible for determining and documenting resolutions into tracking system to identify trends
Build, configure and deploy new workstations per defined standards and coordinates with customer on requirements
Collaborates with the 1st level help desk to remediate escalated tickets and share best practices for agents to leverage for future customer interaction to resolve on first contact.
Negotiates with customers on response time and problem solving resolution, including analyzing root cause to prevent the issues from surfacing
Install, test and verify standard software packages including but not limited to Operating systems, and educate customer
Monitors desktop performance and evaluates potential improvement in collaboration with desktop engineering SME
Responds to and establishes communications and confirmations with incident reporting parties
Creates and updates documented resolution, technical documentation, or procedures to a knowledge base
Coordinates and executes technical requirements for business lines MACS (moves/add/changes) in collaboration with facilities planning
Participates in project with limited complexity
Demonstrates good judgment in identify and selecting appropriate methods and techniques to deliver the best solution
Complexity
Performs duties with minimal guidance or direction
Uses established guidelines to resolve 2nd and 3rd level escalated technology issues
Provides maintenance and support for moderately complex client products including software and hardware
Works on problems of limited to moderate scope, following standard best practices and procedures in analyzing reported issues and/or requests
Quals--
Dedicated IT Support Specialist/Tech Support
Previous C-level support-executive support-VIP level support
Years of experience - 2+ years
Associate's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or equivalent work experience
Typically requires 3 to 5 years of relevant technical or business work experience
Demonstrated working knowledge of basic to intermediate hardware, software products, problem solving and diagnostic skills.
Email Alert for Information Technology Technical Support jobs in San Francisco, CA, United States
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