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Wrapbook
Los Angeles, CA, United States
**Manager, Customer Support** at Wrapbook Remote - Los Angeles Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work. The popularity of project based employment has introduced flexibility
Job Source: WrapbookProcore Technologies, Inc.
, CA, United States
**Manager, Customer Support** * Remote, CA * Employees can work remotely * Full-time **Job Description** Procore is looking for a **Manager, Customer Support,** to grow a team of best-in-class Customer Support Representatives that provide front-line support via phone, email, and live chat to our clients. This person collaborates with other members
Job Source: Procore Technologies, Inc.Envoc
Los Angeles, CA, United States
**Description** Envoc is a growing company looking for an Customer Support Manager to expand and drive our team of talented support analysts in our mission to provide a better reality to our clients through high quality custom software solutions and superior customer service. Our ideal candidate is someone who can maintain a balance between improvi
Job Source: EnvocMoney Fit by DRS
, CA, United States
About Forma The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefi
Job Source: Money Fit by DRSConvoso
, CA, United States
**We are dedicated to helping each person grow into their position and throughout their career. Convosos new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in the
Job Source: ConvosoEatos
West Hollywood, CA, United States
** eatOS POS Inc.** ** Customer Support Manager** **West Hollywood, California Remote** **Customer Support Manager** **WHO WE ARE:**Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operati
Job Source: EatosSubspace, Inc.
, CA, United States
**Senior Customer Support Engineer** at Subspace Playa Vista We're looking for a **Senior Technical Support Engineer** to join our Customer Support team and help design, operate and optimize our new Customer Support Team. Youll collaborate with our Sales, product engineering, software engineering, and Global Network teams to develop and depl
Job Source: Subspace, Inc.American Telephone and Telegraph Company
, CA, United States
Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website exper
Job Source: American Telephone and Telegraph Company, CA, United States
About the Role
The Senior Manager, Customer Support role at Streamline is all about providing the best possible platform and technical support experience to the over 1600 and growing local governments using Streamline to maintain their website. Streamline exists to advance the cause of special districts nationwide, and we pride ourselves on making less-than-technical users feel heard and supported to achieve their goals by communicating technical advice in a familiar, friendly way. You’ll become a trusted resource for special districts currently utilizing and new to the Streamline platform, aiding them in the planning, launching, and maintaining of their website. This role is ideal for someone with a technical background who enjoys project management, educating others, and who has the energy to handle the pace of a fast-growing company!
What You’ll Do
Become an expert on Streamline’s platform, including its content management system, serving as a vital resource for customers and staff alike
Via ticketing and phone support, help our users perform essential tasks on their website, everything from updating their homepage content to launching public email campaigns
Respond to customers quickly and efficiently according to our service level agreements and follow through to ensure the customer’s issues are fully resolved with high satisfaction
Be a trusted expert on web technologies, leveraging your understanding of the essentials of HTML/CSS and the finer points of DNS and domain management to serve our customers
Working in tandem with the product team to drive the direction of the Streamline platform based on feedback regarding bugs, usability issues, self-identified potential improvements to our training & platform
Collaborate with Implementation Managers to analyze and develop creative solutions for tailored solutions, ensuring client satisfaction
Assist users with more technical tasks, such as updating site colors according to WCAG standards or adding third-party applications (and escalating issues when necessary)
Explain how key features of the platform ensure the districts stay in compliance with laws and regulations related to transparency and accessibility
Generate and maintain knowledge base content and thought-leadership around how districts manage their website
Streamline is a very special place to work. Every employee receives a competitive salary and compensation package, the very best healthcare benefits available, and a place that supports them and their loved ones.
401(k) plans with 4% salary matching and complementary financial planning
A stock incentive program including access to founder-class stock
The very best healthcare benefits available
Family-friendly hours and flexible scheduling
Unlimited paid vacation per year
Free, unlimited food while at work
Executive training and coaching programs to help you grow personally and professionally, led by nationally-recognized coaches and facilitators
What we’re looking for
You love to use your technical wizardry for good, helping and delighting those who are not as tech-savvy (without patronizing them)
You are an articulate, confident, and compassionate communicator on the phone, in person, and over email
You want to support customers who, as special district employees, work as vital members of their communities, helping them to be their best
You have an eye for process improvement and a nose for inefficiencies to help us improve our onboarding program
You understand more complex technical concepts like DNS (for connecting sites to domains) or CSS/jQuery (for design fixes on sites)
You are hyper-organized and live by the calendar invite, and love to keep others organized too
You are solution-oriented: even if your current toolset doesn’t address a problem, you’re comfortable and scrappy enough to find a solution
You have experience using a CRM, and the willingness to keep data clean and up-to-date
You are naturally curious, constantly learning, and willing to share!
***Bonus: Prior SaaS or software support experience, or connection with special districts
About Streamline
Streamline has grown rapidly, nearly doubling year over year. We’ve optimized every part of our onboarding, support, and billing processes, and we’re ready to scale nationally. To learn more about what we do check out getstreamline.com/about-us.
We invest heavily in our work culture and people. We’ve been recognized by the Sacramento Business Journal as one of the “Best Places to Work” for many years, and it shows: our clients and customers love working with us. We honor each other’s strengths and contributions and we learn new stuff all the time. We tick all the boxes: great pay, full benefits, 401k, unlimited paid time off, and free on-site food. (Which is all great, but at the end of the day, what makes this a great place to work is that we are all mission-driven, working toward making the world a better place.)
We are an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Manager Customer Support jobs in , CA, United States
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