Senior Customer Support Engineer
, CA, United States
**Senior Customer Support Engineer**
at Subspace Playa Vista We're looking for a **Senior Technical Support Engineer** to join our Customer Support team and help design, operate and optimize our new Customer Support Team. Youll collaborate with our Sales, product engineering, software engineering, and Global Network teams to develop and deploy processes and tools to support our rapidly growing customer base. We are committed to continuous improvement and innovation, so youll be encouraged to get creative as you solve complex problems and diagnose faults. Customer Satisfaction is your primary responsibility. * 3 years of customer-facing technical experience, preferably technical support or system reliability engineering
* Excellent verbal and written communication skills, ability to disseminate clear and appropriate information to both business and technical audiences
* Ability to manage multiple priorities, commitments, and projects
* Extensive technical support experience, supporting customers using internet based products.
* Experience troubleshooting application protocols (HTTP, DNS - TURN / Voice / SIP a bonus)
* Experience troubleshooting network infrastructure at Layers 3 and 4
* Experience with Linux command line tools to diagnose faults
* Experience analyzing data using tools like grafana, prometheus, SQL
* Ability to clarify complex technical issues and work across teams to resolve
* Ability to identify and suggest process improvements
* Motivated, self managing and strong relationship building
* Comfort handling inbound and outbound customer communication
* Experience administering Zendesk
* Knowledge of web programming and scripting (Bash, Python, Go, Javascript)
Location (City) * *
Should I not be a fit for this particular role, I'd like to be added to your talent community, allowing Subspace to contact me about career opportunities for up to three years. I acknowledge that I can withdraw my consent at any time by requesting profile anonymization at [email protected] *
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