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Money Fit by DRS
, CA, United States
About Forma The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefi
Job Source: Money Fit by DRSEatos
West Hollywood, CA, United States
** eatOS POS Inc.** ** Customer Support Manager** **West Hollywood, California Remote** **Customer Support Manager** **WHO WE ARE:**Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides Cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operati
Job Source: EatosWrapbook
Los Angeles, CA, United States
**Manager, Customer Support** at Wrapbook Remote - Los Angeles Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work. The popularity of project based employment has introduced flexibility
Job Source: WrapbookProcore Technologies, Inc.
, CA, United States
**Manager, Customer Support** * Remote, CA * Employees can work remotely * Full-time **Job Description** Procore is looking for a **Manager, Customer Support,** to grow a team of best-in-class Customer Support Representatives that provide front-line support via phone, email, and live chat to our clients. This person collaborates with other members
Job Source: Procore Technologies, Inc.SoftTech VC
Los Angeles, CA, United States
**Manager, Customer Support** at **Wrapbook** Our mission at Wrapbook is to increase the prosperity of the project economy. A significant shift has occurred within the workforce recently and 50M Americans are now engaged in freelance or project-based work. The popularity of project based employment has introduced flexibility for both employers and
Job Source: SoftTech VCStreamline™
, CA, United States
About the Role The Senior Manager, Customer Support role at Streamline is all about providing the best possible platform and technical support experience to the over 1600 and growing local governments using Streamline to maintain their website. Streamline exists to advance the cause of special districts nationwide, and we pride ourselves on making
Job Source: Streamline™Emser Tile
Los Angeles, CA, United States
Job Details Job Location Los Angeles - Los Angeles, CA Position Type Full Time Description Key Responsibilities Assist in day-to-day functioning of branch. Greet customers warmly and ascertain reason for visiting. Build relationships with contractors. Answer all calls to Branch promptly and assist accordingly. Direct customers to the appropriat
Job Source: Emser TileGemini Trust Company, LLC.
, CA, United States
**Manager, Customer Support, Credit Card** at Gemini New York, New York; Portland, Oregon; Chicago, Illinois; Los Angeles, California; San Francisco, California; Remote **Empower the Individual Through Crypto** Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitc
Job Source: Gemini Trust Company, LLC.Los Angeles, CA, United States
**Description**
Envoc is a growing company looking for an Customer Support Manager to expand and drive our team of talented support analysts in our mission to provide a better reality to our clients through high quality custom software solutions and superior customer service. Our ideal candidate is someone who can maintain a balance between improving efficiency with automation where appropriate, and fostering a culture of face to face, human first support that our customers appreciate.
**We want someone who...**
* Has a willingness to learn and take on new challenges
* Has willingness and ability to learn basic to high level aspects of how our products function to troubleshoot a wide variety of escalated problems
* Has strong problem solving skills
* Has a strong desire to provide the best possible support experience to every customer
* Is driven to constantly improve and inspire others to do the same
* Enjoys engaging with our customers in a positive, professional, and helpful manner to understand and resolve their needs
* Can juggle the needs and priorities of multiple support projects
**Requirements**
* Degree from a higher learning institution
* 2+ years relevant management experience
* 4+ years relevant experience supporting customer service or IT solutions
* IT/computer science background not required but a plus
**Expectations**
* Ability and willingness to take ownership of a fast growing department and be an active, driving force in its expansion
* Ability to create best practices that maintain and mature Envocs hands-on support strategy across our organization
* Ability to communicate clearly while maintaining the tone of the company via written and spoken communication
* Ability to proactively leverage resources and technologies to identify and reduce sources of customer pain
* Establish and use KPI and metrics to drive decision making
* Customer service and technical skills required (basic hardware support and troubleshooting)
* Ability to write end user documentation
* Ability to be adaptable to new support projects and clients
**Responsibilities**
* Refine and mature existing support processes, as well as establish new processes for our growing department
* Manage and handle escalated issues
* Manage schedules and shifts for team members across multiple time zones to cover 24/7 support
* Plan and coordinate with our development and project management teams to implement and improve support technologies, such as call center software, scheduling software, chat-bot and IVR solutions, etc.
* Meet periodically with our project management team to add or change the user-experience or functionality of existing Envoc-created software to reduce support requests
* Hire, coach, and mentor other support team members, directing their career growth
* Receive support phone calls and help end users troubleshoot and fix reported issues
* Track and document movement and repair of hardware
* Research issues and provide sufficient documentation for support
* Adhere to internal documentation requirements and time tracking
* Work with other support team members to keep our helpdesk running smoothly and ensure that our customers/clients are helped promptly
* Work with our ticketing and time tracking system to efficiently manage and delegate tasks
**Compensation**
* $50,000-$60,000
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Customer Support Manager jobs in Los Angeles, CA, United States
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