Operations Manager I

Seattle, WA, United States

Overview:

Full-time position s tarting at $28.16 - $31.33/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

Medical, Dental, Vision, Life Insurance and Long-Term Disability

Health Savings Account and Flexible Spending Account

Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday

CCS/CHS 403(b) Employee Saving Plan

Employee assistance program

Lots of room for advancement

Program Description

Junction Point provides safe and dignified 24/7 enhanced shelter and supportive services for 72 people age 50 and older experiencing homelessness. Our mission is to provide a hospitable and low barrier shelter with a harm reduction model. This is to be done in the spirit of the ministry of presence, which fosters attention to the individual and respect for each persons unique situation. This shelter is for a population of older people who are vulnerable to the weather, street predators, and illness. These people may be high needs, have serious physical disabilities, chronic and acute mental illness, active chemical dependency and trauma. Junction Point Shelter emphasizes moving people into permanent housing through case management. CCS is committed to making our services, our agencies and our communities free of the divisive and dehumanizing ravages of racism. We strive for anti-racist programming and practices by supporting racial equity and justice in our daily work.

Position Description

The Operations Manager plays a crucial role in the programs overall success as a Key member of the Junction Point Leadership team and oversees facilities and assists with staff development, team-building, administrative duties, and budget and financial records. He/she is also responsible for paperless records and ensuring accurate data is inputted into King County and Catholic Community Services Homeless Management Information System.

Responsibilities:

Attend weekly leadership meetings and assist Program Director, Supportive Services Manager and Advocate Supervisor with policy development and implementation, staff training and day to day operations and facilities.

Participate in Management on-call rotation. Provide leadership and direction in resolving all client issues and crisis intervention as needed. Provide direction and support to staff by responding to emergency after-hours coverage; including on-site coverage when appropriate, ensuring minimum 24/7 staffing levels are always met.

Oversee Facilities operations and meet weekly with Maintenance Supervisor and Advocate Supervisor to provide oversight and ensure unit inspections, quick unit turns, shelter safety and overall cleanliness and habitability of the building.

Assist Program Director and/or serve HQS notices and coordinate unit cleanliness issues with Care team staff.

Assist Program Director with investigating, writing and serving all client Shelter Violations, including involuntary shelter bars and exits, and participate in Shelter Re-entry committee meetings; completes these procedures in Program Directors absence.

Work with all program staff to ensure full electronic paperless operations--including care team forms, shelter intakes, assessments and attendance functions, etc. Act as agency representative to help other sites become paperless.

Assist Program Director with any informal and formal Grievances.

Assist Program Director with all payroll responsibilities.

Monitor the CCS Accounting Departments financial reports, keeping an internal accounting of all expenditures and receipts.

Prepare all financial information for contract reporting. The CCS reporting format must be translated and collated for one to understand the rate of overall spending, and to use for reports to our funder.

Locate and prepare facility, financial and contract information as needed for audits.

Fill out check requests for programs expenses. Monitor payments of accounts and communicate with vendors about over payments.

Confirm enrollment of new clients and referrals into the HMIS and Shiftnote databases, ensuring that the information is complete and accurate for each client.

Generate reports in HMIS to ensure data quality.

Develop systems to collect missing client information

Ensure proper entry records / exit clients from all databases who are no longer using services

Maintain client records and HMIS consent forms in accordance with agency standards.

Coordinate and purchase supplies for the offices, kitchen, resident support and maintenance.

Assist with soliciting donations and in-kind gifts.

Manage contract compliance with building owner and their maintenance team, with outside food service providing vendor, and other vendors as assigned.

Solicit competitive bids for facility projects and ensure compliance with agency procurement and contract process.

Maintain all vendor contracts.

Work with IT to ensure all computer equipment, security cameras and other electronics are in good working order.

General Responsibilities:

Observe/follow guidelines on confidentiality rights of clients and respect their privacy.

Maintain accurate record of hours worked and turn in timesheets on schedule.

Attend trainings required of employees as scheduled.

Participate as team member in staff and supervisory meetings as required.

Contribute to and support a positive, team-oriented, culturally-diverse work environment.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Qualifications:

Minimum Qualifications

Associates degree in Business Management, Accounting, Data Management or a related field, or equivalent experience.

Understanding of problems homeless men and women often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

Excellent office computer skills, written and oral communication.

Ability to work independently and as a member of a staff team.

Must be a self-starter.

Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

Willingness to learn and work within a diverse environment.

Criminal history background checks are required prior to employment.

Commitment to harm reduction program model.

Preferred Qualifications

Experience working in a social service program

Proficiency in Spanish.

CPR / First Aid training

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.

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