Operations Manager

Seattle, WA, United States

GENERAL POSITION SUMMARY :

This position supports the Mission and Values of the Space Needle and Chihuly Garden and Glass with a primary focus on cultivating a clean and healthy environment. As an ambassador at every level of the experience, emphasis will be placed on the alignment of our daily operational impacts with measurements and practices that optimize efficiency and promote cleanliness, health, and environmental wellness. The Operations Manager will be responsible for the first and last impression on cleanliness at all properties under the Space Needle management umbrella, outside and inside, top to bottom. Success of this role will directly correlate with supporting daily Guest demand, consistently maintaining high standards of cleanliness, managing expenses, reducing or mitigating harm to the environment, surrounding ecosystems, and the community members that inhabit them.

ESSENTIAL FUNCTIONS :

Primary responsibility for Elevate Clean & Housekeeping standards at each venue including retail outlets with general leadership support for all onsite operations at each venue

Includes: Admissions, Elevator Operations, Events, Uniforms, and Valet

Liaison between custodial service vendors, senior leadership, and frontline Team Members

Internal Collaboration- Work closely with custodial team, Glass Keepers, and department representatives to achieve elevated levels of cleanliness for all areas

External Collaboration- Establish and Maintain Vendor Relationships

Housekeeping (contract compliance, scheduling, communication, special projects)

Supplies Vendor

Inventory and Ordering, Equipment & Tools

Guide, Manage, Measure, and Report on all aspects related to the 9 Foundations of a Health Building

Align operational success with pillars of sustainability

Air Quality & Energy, Water Conservation, Procurement, Transportation, Waste Management

Green Spend

Seek, participate in, and provide Education & Training

Ongoing continued education (CE), certifications, and participation in conferences

Efficacy and efficiency with products and processes

Safety training on proper techniques and utilization, alignment to specifications for application to all FF&E (existing and new)

Health and Safety

Indoor air quality, chemical controls including SDS, disinfection and sanitization of surfaces, emergency response and fire/Life/Safety protocols.

Policy, Process, and Procedure creation, implementation, and management

Company SOPs

Quarterly department meetings, performance reviews and maintenance of training manuals

Compliance- LEED, 9 Foundations of a Healthy Building, OSHA/WISHA, DOSH, Chihuly Studios

Sort, systemize, sanitize, standardize, and sustain

Department and Program financial management- Budgets, Capital, and P&L (OpEx and Labor) with a focus on utilizing the circular economy model as it pertains to the procurement process

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

Ability to identify and willingness to Anticipate, Connect and Transform Moments

Passion to continuously improve the overall health, safety and wellbeing of the venue, its inhabitants and the relationship to the community and environment while protecting the Brand

Bachelor’s Degree or a minimum of 4 years proven work experience relevant to operations management, healthcare, custodial services, and social responsibility.

Experience in facilities/operations/hospitality/tourism preferred.

Technology savvy and proficient in Microsoft Office Suite, Web-based communication platforms, custodial software platforms and support applications

Proven ability to capture, analyze, and interpret data to make meaningful adjustments and recommendations that positively affect People, Planet, Profit

Self-motivated, creative, and team oriented with an understanding that individual goals contribute to company goals

Strong verbal, written, organizational, and interpersonal skills

Professional, courteous, and polite manner

Conscientious in quality, respect, and service, for Guests, Team Members, and Visitors

Ability to walk, stand, reach, and lift up to 25 pounds, use manual dexterity entire shift and work in confined spaces Typical shift is 8 hours

Travel maybe required at times

Primarily evenings, weekends, and special events on an as needed basis (Wed-Sun)

Full time, Salaried position

Salary Range: $68,000 - $70,000 DOE + Bonus up to 10%

Benefits include:

Medical, Dental, Vision, Life, Long Term Disability

401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages

Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.

Paid Personal Days (14 per year)

Paid Time Off of 14 days / year

Tuition reimbursement of 50%, up to $2500 / year

New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan

50% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)

Charitable Contributions / Matching Gift, up to $200 year

Paid parking or up to $250 / month towards an orca card

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

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