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Columbia Sportswear Company
Portland, OR, United States
Location: Portland, Oregon OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS. At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground. Every product we make and every task we undertake is inspired by the famou
Job Source: Columbia Sportswear CompanyRiverside Community Care
Tualatin, OR, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we
Job Source: Riverside Community CareLifeStance Health
Oregon City, OR, United States
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the countr
Job Source: LifeStance HealthTest Equipment Distributors
Vancouver, WA, United States
Job Type Full-time Description Customer Care Representative Job Details Job Type Full-time Portland, OR • Customer Care Description POSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES, AUTHORITIE
Job Source: Test Equipment DistributorsVCA Animal Hospitals
Beaverton, OR, United States
Client Care Representative (CCR) We are seeking an experienced Client Care Representative (CCR) to join our team. At VCA Murrayhill Veterinary Hospitals (MHVH), we are committed to celebrating and protecting the human animal bond through progressive, quality veterinary care in an atmosphere that fosters compassion. We emphasize preventative healt
Job Source: VCA Animal HospitalsHumane Society
Portland, OR, United States
About the Oregon Humane Society Founded in 1868, Oregon Humane Society is the Northwest’s oldest and largest animal welfare organization with one of the highest adoption rates in the nation. Through our mission of Creating a More Humane Society, we are working toward our vision of a world where all animals are treated with compassion, kindness and
Job Source: Humane SocietyTiffee Companies
Portland, OR, United States
The Portland based Customer Care Coordinator strives to meet the needs of our customers and excels at building relationships through incoming contacts via phone, e-mail and other modes of communication. Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful Care Coordinator identifies o
Job Source: Tiffee CompaniesFully, Inc
Portland, OR, United States
** Customer Care Associate** Company: Fully Location: Portland, OR Type: Full-time Description: Were looking for a **Customer Care Associate** to work in our offices in Portland, Oregon. While our employees are currently working remotely, we plan to return to the offices in the near future and will then require new Customer Care
Job Source: Fully, IncPortland, OR, United States
Customer Care Manager Portland , Oregon **Join our team today as a** **Donor (Customer) Care Manager** **where you will have direct responsibility for designing, managing and maintaining customer (our plasma donors!) success solution and technology to drive customer retention, reduce churn, and increase customer satisfaction. A customer-centric mindset with a strong background in customer research and experience design is highly important in this role.** * Manage the process of designing, implement, and manage tools and processes for consistent plasma donor experience across Biomat USA plasma centers.
* Collaborate with the associate director field execution to develop strategy to achieve the desired and intended donor experience.
* Provide tools and guidance to support improvement initiatives and to help drive change.
* Define and implement standard guidelines for ensuring optimal customer experience
* Design and conduct surveys to collect donor feedback, analyzing data, and creating reports for the company management team.
* Collaborate to Identify metrics to track and ensure those metrics are linked to business outcomes.
* Monitor and measure performance against donor expectations.
* Centralize, analyze, and synthesize donor feedback and data.
* Keep ahead of industry developments and apply best practices to areas of improvement.
* Understands and complies with regulatory requirements for plasma industry.
* Partner across the business, with Public Affairs, Training, and others to build awareness of the plasma donation industry at large.
**At Grifols, our customers are our plasma donors! Thanks to our donors' generosity, Grifols is able to produce plasma-derived medications that treat and prevent life-threatening diseases, illnesses, and conditions. Our donors are helping to change the lives of countless individuals around the world!**
**EDUCATION, EXPERIENCE, SKILLS & KNOWLEDGE**
* BS Degree in Business Administration, Marketing or Communications
* Minimum 5 years working experience focusing on customer-management roles previously, such as voice of customer, experience design, customer care, customer intelligence, customer loyalty.
* Minimum of 3 years working experience with Salesforce Sales and Service Clouds
* Comfortable presenting to C-level and senior leadership teams
* Customer-centric mindset and demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.
* Has a strong background in customer research and analytics techniques, process improvement, human-centered design and performance management.
* This individual has proven ability to manage diverse efforts synergies, and ability to navigate ambiguity and change with an entrepreneurial mindset.
* Possess excellent interpersonal skills, great listener, storyteller, written and oral communication skills, and ability to interact and collaborate with culturally diverse stakeholders
* Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals.
* Managing other people and overseeing large projects.
**Occupational Demands**
Work is performed in an office environment. Exposure to biological fluids with potential exposure to infectious organisms could be present when visiting plasma donation centers. Exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Occasionally walks. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 35lbs. Occasional international or U.S. travel required.
EEO/Minorities/Females/Disability/Veterans
#biomatusa
Learn more about Grifols
**Req ID:** 301727
**Type:** Regular Full-Time
**Job Category:** Marketing
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Customer Care Manager jobs in Portland, OR, United States
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