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Customer Care Coordinator

Portland, OR, United States

The Portland based Customer Care Coordinator strives to meet the needs of our customers and excels at building relationships through incoming contacts via phone, e-mail and other modes of communication. Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful Care Coordinator identifies opportunities and has a passion for building best practices. Join this fast-growing organization and make us better!

WHAT YOU'LL BE DOING

Contribute to an excellent co-worker and customer experience by helping move projects forward with excellent communication, both verbal and in writing

Take inbound calls, respond to emails and text messages from customers and internal contacts in a timely fashion

Communicate specific client needs with internal teams as well as Management

Make outbound calls to existing customers to provide updates on their home improvement projects

Research and follow through on complex customer inquiries and issues

Communicate logistical changes and installation issues to homeowners

Collaborate with teams locally and in other locations to create solutions for homeowners

WHAT YOU BRING 5+ years of Customer Service Experience

Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring

Excellent job presence and punctuality

Attention to detail and efficiency

Problem-solving abilities

Modest or extensive construction background a plus but not required.

Ability to manage time and stress effectively

High school diploma

This position is an in-office role

WHAT'S IN IT FOR YOU $20-25/hr

Health, Dental and Vision Insurance

PTO

401k + employee contribution

Fun and friendly work environment!

$20 - $25 an hour

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Customer Care Coordinator jobs in Portland, OR, United States

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