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Tiffee Companies
Portland, OR, United States
The Portland based Customer Care Coordinator strives to meet the needs of our customers and excels at building relationships through incoming contacts via phone, e-mail and other modes of communication. Our ideal candidate is focused on providing a high level of service for every customer we interact with. A successful Care Coordinator identifies o
Job Source: Tiffee CompaniesNew Horizons
Gresham, OR, United States
Hi. We’re New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We’ve been providing care to the Oregon community for over 30 years. We’re looking for a Care Coordinator to join us at our award-wi
Job Source: New HorizonsProvidence Service
Portland, OR, United States
Description Provides direct services to meet the psychosocial needs of patients admitted to PPMC alongside social workers and case managers. Focused on responding to the SDOH and connecting patients to community-based resources. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Portland Medical Center a
Job Source: Providence ServiceAdvance Local
Portland, OR, United States
Position : Customer Journey Coordinator Diversity, Equity and Inclusion are at the core of our mission to strengthen and empower the communities we serve. Customer Journey Coordinator This is a remote-based position. The base salary range is $50,000 - $65,000 per year. Additional incentives bring total potential compensation to $55,000 - $70,00
Job Source: Advance LocalUS Foods
Woodburn, OR, United States
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community of Food People! Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onb
Job Source: US FoodsLee Hecht Harrison Nederland B.V.
Portland, OR, United States
Patient Care Coordinator LHH Recruitment Solutions is hiring a Patient Care Coordinator for our healthcare client located in Portland. This role will be a contract to hire opportunity and 100% onsite in Northeast Portland, full-time hours. The role will be providing a high level of customer service to patients, insurances, and providers and will b
Job Source: Lee Hecht Harrison Nederland B.V.UnitedHealth Group
Portland, OR, United States
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inc
Job Source: UnitedHealth GroupUS Oncology Network-wide Career Opportunities
Portland, OR, United States
Overview It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves i
Job Source: US Oncology Network-wide Career OpportunitiesTualatin, OR, United States
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.
JOB PURPOSE:
The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers’ needs to be met.
KEY RESPONSIBILITIES:
Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
Efficiently processes new orders intake.
Schedules evaluations and equipment adjustments with referrals and clients.
Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
Keeps the team abreast with order processing status.
Tracks equipment to ensure receiving before scheduled delivery.
Coordinates with clients (once equipment is approved) delivery.
Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
Conducts research of related equipment on vendor websites.
Collects and process payments for out-of-pocket amounts.
Reconciles deliveries and moves order to billing.
Contacts clients for medical documents if the document collector is unable to obtain what is needed.
Provides monthly delivery forecasts.
Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
Maintains doctors and therapists contact and any other related information.
Performs other related duties as assigned.
The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
LEADERSHIP PRINCIPLES BEHAVIORS:
Urgency
Decisive
Results oriented
Personable
Required Skills
QUALIFICATIONS, SKILLS AND EXPERIENCE:
High School diploma/GED required. Associates degree preferred.
Minimum three years of relevant experience in a fast-paced office environment highly preferred.
Positive, customer-focused approach.
Proficiency in Microsoft Office Suite.
Ability to work in a fast-paced environment and juggle multiple priorities.
Ability to think quickly, assess a situation and make a sound decision.
Experience with technology for optimizing efficiency.
Solid written and verbal communication, listening, organization and priority setting skills.
PHYSICAL REQUIREMENTS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to meet essential functions of the position with reasonable accommodations as necessary.
Prolonged periods of working at a desk and/or on a computer
Ability to work overtime as needed.
At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Required Experience
Customer Care Coordinator jobs in Tualatin, OR, United States
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