Patient Engagement Manager

, PA, United States

In addition to applying for this position, please do a 6-minute self-assessment by following the below link: https://assessment.predictiveindex.com/kdR/4671690c-de26-40c7-a2dd-441a2812d8fb?type=candidateba

This is a remote position: We prefer candidates located in Pennsylvania and, at most, a two-hour driving distance from Tarrytown, NY.

Bilingual English-Spanish a PLUS!

Job Summary

The Manager, Engage plays a critical role in supporting patient advocates and care partners who share their personal health stories with Reverba’s clients – top-tier biomedical and pharmaceutical companies. As a member of the Patient Partner team, the manager will coordinate events and support patient advocates both virtually and in-person in a variety of activities designed to advance understanding of diseases and products in the healthcare field and inspire people to take action. This role will consult with clients and colleagues on how to create the best advocate experience at photo and video shoots, media interviews, speaking engagements, advisory boards and more. And they travel to activities to support the advocate through all aspects of the process.

This position may require 30-50 % travel, variable at times. Travel is frequently outside the local area, overnight, and includes evenings and weekends.

Essential Job Functions

Service Delivery (90%)

Provide live (in-person) and virtual engagement management services for clients with business partners, advocates, and colleagues.

Plan, coordinate and attend engagements with advocates. Provide support and coaching, as needed.

Adhere to Reverba standards (e.g. policies, best practices) and follow standard operating procedures to ensure regulatory compliance.

Track and manage time while meeting deadlines.

Document work in a Microsoft database including all correspondence with patient advocates, progress on engagement management, and outcomes of activities across multiple accounts.

Strategy and Thought Leadership (10%)

Execute and innovate Reverba’s patient engagement strategies, client-specific policies and procedures, and operating best practices.

Provide constructive feedback to improve on operating procedures that result in compliant, high quality, patient-centric patient engagement management strategies and systems.

Communicate with account team and Engage leaders regarding client trends and[AB1] potential opportunities for service offering improvements or expansion.

Partner with internal project teams to problem-solve issues, innovate needed tools/procedures and evaluate outcomes.

Minimum Qualifications

Degree in Public Health, Social Work, Psychology, Biology, Communications, Marketing or related field, or the equivalent combination of education and experience

Demonstrated skills in coordinating in-person or virtual events including speaker trainings, , speaking engagements, video and photo shoots, or similar activities (health-related is preferred)

Excellent verbal and written communication skills

Confidence working with people at all levels within an organization and with diverse backgrounds and experiences

Ability to quickly and thoroughly prioritize and respond to multiple, simultaneous client and internal requests

Demonstrated experience working in customer/workflow management databases

Preferred

Remote and travel-for-work experience

Experience with biopharmaceutical marketing, public relations or affairs, advocacy relations and/or healthcare

Demonstrated experience performing detail-intensive work

Ability to anticipate and solve problems

“Can-do” attitude; ability to work quickly under deadlines to meet client needs

Highest level of professional courtesy, mutual respect and ethics

Proficiency of Microsoft Office Suite of services

Work Environment

This job operates both remotely and (sometimes) in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Benefits/Perks

Medical, Dental, Vision, STD, LTD, Life Insurance, EAP, 401(k), Paid Time Off, Holidays, Sick pay, internet allowance, cell phone allowance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is sometimes a sedentary role. When not travelling, employees work 8 or more hours a day at their desk.

Physical demands while traveling: this job requires the ability to travel, often by plane or train. While traveling, some activities require staff to be standing or moving for a full 8-10 hour day, multiple days in a row. Staff might need to run errands for our patient advocates or otherwise meet their needs while attending events. Staff spend nights at hotels and use services like taxis and rideshares to get to and from hotels to airports and engagement locations.

Position Type/Expected Hours of Work

This is a full-time position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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