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TEKsystems
Phoenix, AZ, United States
Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1 & 2 IT Support Desktop-foc
Job Source: TEKsystemsUniversal Technical Institute
Phoenix, AZ, United States
Service Desk Analyst Job Locations US-AZ-Phoenix ID 2024-5678 Type Full-Time Overview Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst! Position Ove
Job Source: Universal Technical InstituteVirtual
Phoenix, AZ, United States
Vaco is hiring a Service Desk Analyst to support a client as they expand their team. In this position you will provide frontline support and incident diagnosis our client applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing
Job Source: VirtualMaster Electronics
Phoenix, AZ, United States
To be a family that uses our collective superpowers to do significant good. Master Electronics is on the lookout for a problem-solving champion to bolster our Information Services team as an IT Service Desk Analyst in Phoenix, Arizona. This position will be a go-to hero for providing technical support to our internal business partners across Nort
Job Source: Master ElectronicsIrvine Technology Corporation
Scottsdale
Job Description Job Description Service Desk Analyst I (Hybrid) We have an immediate need for a contract Service Desk Analyst I to join one of the nation’s largest independent automotive parts retailers. The Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and t
Job Source: Irvine Technology CorporationHotFoot Recruiters
Phoenix, AZ, United States
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6470979 HotFoot Recruiters has collaborated with a well-known Software Development Company i n Downtown Phoenix to seek talented Temporary Service Desk Support Analysts. Your daily responsibility is to answer incoming cust
Job Source: HotFoot RecruitersArizona Department of Administration
Phoenix, AZ, United States
SR SERVICE DESK ANALYST Job No: 525692 Work Type: Full-time Location: PHOENIX Categories: Information Technology/Services DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public
Job Source: Arizona Department of AdministrationPhoenix Children's Hospital
Phoenix, AZ, United States
Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 835698 Posted On: 5/8/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our intern
Job Source: Phoenix Children's Hospitalphoenix, az
Position Description :
This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services, cellular services, Active Directory assistance, Google account assistance, VPN account assistance, and standard agency desktop applications (Microsoft Office Suite, Google Workspace, VPN, virtual desktops, etc.) for the agency
• Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (Includes assisting new users, configuring desktops remotely, troubleshooting standard software) Troubleshoot issues presented by customers using all tools and resources available.
• Be the primary customer contact for status of assigned tickets until problem is resolved and ticket is closed. Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk. Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system. • Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Helpdesk. Create, update, and review of existing and new knowledge base articles based upon call received.
• Identify trends or patterns in reported issues. Update and maintain issues knowledge base as appropriate Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Helpdesk. Create, update, and review existing and new knowledge base articles based upon call received.
Experience Required
• 2 years of experience in tech support
• 2 years of experience in Customer Service (preferably call centers)
• Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred
Education Required
Minimum Education Level: Associate Degree or 2 years or more of IT experience
Service Desk Analyst jobs in phoenix, az
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