Customer Success Manager

Denver, CO, United States

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We're currently looking for:

The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs.

To succeed in this role you must have experience in:

Maintain and grow monthly recurring revenue for RingCentral's most valued customers

Project Management - quarterbacking internal and external initiatives

Develop strong customer relationships and serve in the role of RingCentral trusted partner

Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth

Desired Qualifications:

3+ yrs. direct and verifiable enterprise-level customer success experience

Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals

Driven by personal, team and company achievement with a commitment to excellence

Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality

Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness

Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues

Experience and comfort interacting with and influencing C-level executives

Strong communication skills - written and verbal - with understanding of situational best practices

Excellent presentation skills - from small to large audiences

Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes

Experience with VoIP technology and terminology including SIP, RTP, QoS, COS, and codecs preferred

Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

BS or equivalent education or equivalent military and or/ work experience

What we offer:

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace

Paid parental leave and new parent gift boxes

Pet insurance

Employee Assistance Program (EAP) with counseling sessions available 24/7

Rocket Lawyer services that provide legal advice, document creation and estate planning

Employee bonus referral program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.

RingCentral is headquartered in Belmont, California and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $62,300 and $93,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

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