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Avature
Philadelphia, PA, United States
Customer Service Manager – Germantown, W As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead a customer service team, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, management, and customers to achieve op
Job Source: AvatureThe School District of Philadelphia
Philadelphia, PA, United States
Customer Service Manager - ( 50021134 ) Description Title: Manager, Customer Service Department: Office of Certification and Customer Service Reports To: Executive Director, Certification and Customer Service Union Affiliation: Not Represented by a Union Salary Range: $76,230 - $96,857 For forward-thinking administrators and educa
Job Source: The School District of PhiladelphiaGoodwill Industries of Southern New Jersey and Phi
Philadelphia, PA, United States
Job Details Job Location Whitman Plaza Store - Philadelphia, PA Position Type Full Time Education Level High School Salary Range $16.75 - $20.75 Hourly Travel Percentage None Job Shift Any Job Category Retail Description The Customer Service Manager is responsible for the oversight, leadership and achievement for the sales floor and obtain
Job Source: Goodwill Industries of Southern New Jersey and PhiJulius Silvert
Philadelphia, PA, United States
Job Description Job Description Our company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a
Job Source: Julius SilvertCity of Philadelphia
Philadelphia, PA, United States
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City
Job Source: City of PhiladelphiaJulius Silvert, Inc
Philadelphia, PA, United States
Our company has been providing local restaurants with the finest ingredients available since 1915. Located in Philadelphia, we are a family-owned food wholesale distribution company. In the past several years we have experienced tremendous growth and we are currently looking to add to our team. We recognize that a quality team is vital to support o
Job Source: Julius Silvert, IncJetro Restaurant Depot
Philadelphia, PA, United States
From $15.43 - $16.20 Position Title: Customer Service Manager Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product select
Job Source: Jetro Restaurant DepotBloomingdale's Inc.
Philadelphia, PA, United States
Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to wo
Job Source: Bloomingdale's Inc.Philadelphia, PA, United States
JOB SUMMARY
This role is primarily remote, but the person needs to live within the 5-county region of Philadelphia, PA
This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.
ESSENTIAL RESPONSIBILITIES
Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
Develop detailed specifications for implementation of new products for clients.
May conduct enrollment meetings during the account renewal process.
Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
Leverage internal resources to bring the best service and problem resolution to assigned accounts.
4. Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
Function as the primary contact for the resolution of the day to day account service issues.
Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
Other duties as assigned or requested.
QUALIFICATIONS
Minimum
High School Diploma or GED
3 - 5 years of relevant, progressive experience in the area of specialization or Bachelor's Degree. Exempted experience requirements effective August 2016
State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire
Substitutions
None
Preferred
None
SKILLS
Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing
SCOPE OF RESPONSIBILITY
Does this role supervise/manage other employees?
No
WORK ENVIRONMENT
Is Travel Required?
Yes
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )
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Customer Service Manager jobs in Philadelphia, PA, United States
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