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RFA, Inc.
Boston, MA, United States
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, e
Job Source: RFA, Inc.WHITT FIT INC d/b/a StretchLab Burlington
Burlington, MA, United States
StretchLab Burlington is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand! Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry,
Job Source: WHITT FIT INC d/b/a StretchLab BurlingtonThe Cypress Group
Boston, MA, United States
We are a leading Semantic Web (Web 3.0) technology company, seeking Software Client Services Engineers with 0-4 years of experience. Our Software Client Services Engineers help apply our software suite for specific customer challenges. We’re looking for smart self-starters with strong analytical and problem-solving skills who enjoy picking up new t
Job Source: The Cypress GroupWegmans
Medford, MA, United States
At Wegmans, our Service Desk employees are ambassadors of incredible customer service. In this area, you’ll be on the front line of ensuring customer satisfaction by striving to answer questions, solve problems and assist in a variety of ways. With an outgoing personality, a desire to help others, and an ability to solve problems, you’ll guarantee
Job Source: WegmansAstro Studios, Inc.
Boston, MA, United States
Tower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thi
Job Source: Astro Studios, Inc.Delphi-US
Somerville, MA, United States
Title: Service Desk Technician (Contract) - Job#4947 Location: Somerville, MA Job Description: Our client located in the Somerville, MA has an immediate need for a Service Desk Technician to join their team. The Service Desk Technician will report to the Service Desk Team Lead. Provide routine technical support to end-users through the department'
Job Source: Delphi-USBell Integration
Boston, MA, United States
Overview The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shifts available are: Tuesday-Saturday 2pm-11pm This is a fully remote role on a permanent c
Job Source: Bell IntegrationBoston Red Sox
Boston, MA, United States
DEPARTMENT OVERVIEW: The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate and ballpark infrastructure, systems architecture, netw
Job Source: Boston Red SoxBoston, MA, United States
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client's operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
• 4-7 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Financial services industry and MSP experience preferred.
• Excellent desktop and server troubleshooting skills.
• Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high-level of professionalism and sound judgement.
• Experience with ConnectWise or similar ticketing system preferred.
Client Services / Service Desk Engineer jobs in Boston, MA, United States
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