Customer Service Representative I
Diamond Bar, CA, United States
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Customer Service Representative I
Customer Service Representative I (CSR I) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with Operations, Planning, Cost Management, and Sales team
Essential Functions
Schedule customer delivery appointments and/or customer pickup appointments (50%)
Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%)
Track customer delivery appointments and/or customer pickup appointments (25%)
Assigned low volume accounts for management
Acts as an advocate for the customer with a balanced and objective approach
Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon
Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
Awareness of all SKU’s in the customer portfolio and sourcing options for all items
Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions
Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
Maintains a compliant Open Order Report
Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations
Monthly/Quarterly Customer Updates and Presentations
Responsible for interdepartmental cross training and understanding the supply chain process
Consistent punctually and attendance is an essential function of the job
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications
Minimum Qualifications:
0 Years – Experience in Field or similar manufacturing environment
0 Years – Experience in Position
0 Years – Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
2 Years– Experience in Field or similar manufacturing environment
2 Years – Experience working in Position
0 Years – Experience managing people/projects
*experience may include a combination of work experience and education
Competencies
This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one’s self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education
Minimum Required:
High School Diploma
Preferred:
Bachelor's Degree in a related field or equivalent work experience
Certification/License:
Required: N/A
Preferred: N/A
Foreign Language
Required: None Required
Preferred: None Required
Typical Compensation Range
Pay Rate Type: Hourly
$19.02 - $25.67 / Hourly
Benefits
https://careers.niagarawater.com/us/en/benefits
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless!
Niagara’s culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere.
From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members.
We hope that you consider joining our Niagara family!
Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.