Customer Service - Customer Service Representative

Fullerton, CA, United States

**Customer Service - Customer Service Representative**

Fullerton, CA, USA Req #2308 Wednesday, January 26, 2022 Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage , Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26 countries.

Our 10,000+ employees are guided by our core values: ***Integrity, Passion, Creativity, Perseverance*** and ***Achievement***. These values constantly guide our interactions and decision making at Multi-Color!

Join us today!

Primary Responsibilities

* Serves as the primary MCC representative for assigned customers and/or sales representatives and acts as the conduit for all information required from customers/sales to expedite customer inquiries & orders

* Sets up and maintains customer data in company ERP system for assigned set of customers/sales representatives. Documents key customer preferences and expectations and communicates these internally.

* Understand basics of plant/equipment print capabilities and limitations (tooling, presses, materials, applications) in order to determine the pertinent information and lead time required to produce a quality product; manage customer/sales expectations accordingly

* Manages the daily flow of customer orders & regularly update customers with information regarding service inquiries & order status.

* Assists assigned sales rep in a variety of ways to improve their sales productivity and optimize our management of the customer relationship. Collaborates with sales reps, customers, and other employees of the organization to effectively resolve customer problems

* Fields customer inquiries throughout day and provides; CSR team backup as needed.

* Handle press proofs, process complaints/credits, research and assist

* Participates in continuous improvement projects. Contributes customer-focused ideas to improve processes, throughput, or service standards.

* Looks for opportunities to produce orders more efficiently and profitably while still meeting customer needs processes, throughput, or service standards; looks for opportunities to produce orders more efficiently and profitably while still meeting customer needs

* Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned

* Prepares Corrective Action Reports to identify product defects and corrective actions.

* Work with Customer Service Manager to implement key initiatives and assist in special projects/tasks such as new business set up; account/workload transition; back-up other CSRs; process complaints; resolve open payment issues

Knowledge Skills and Abilities (KSA's)

Preferred Skills:

* Strong written/verbal interpersonal and communication skills. Must be able to read, write, and comprehend instructions and SOPs.

* instructions and SOPs.

* Must be able to present information in one-on-one and small group situations to customers, clients and other employees of the organization.

* Ability to manage multiple tasks in an organized manner.

* Strong initiative, problem-solving, and resourcefulness.

* Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals.

* Ability to interpret a variety of instructions furnished in written, oral, diagram

* Ability to make sound judgment decisions with integrity.

* Ability to solve practical problems that deal with a variety of variables.

* Ability to work as a member of a team, provide input, follow directions.

* Proficient knowledge of Microsoft Office, including Outlook, and the ability to learn company specialized software programs

* Minimum of three years experience in the label/printing industry or five+ years in manufacturing capacity.

Computer Skills

Literate in Microsoft Office or the equivalent, ERP, Scheduling

Language Ability

Articulate, clear, persuasive and passionate in the spoken and written word.

Math Ability

Perform high school level mathematical calculations.

Physical Demands

Works in a manufacturing environment and will be required to wear hearing, foot, and/or other personal protective equipment while performing duties in a manufacturing setting. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Travel and move about in offices and plants

Qualifications

Five years plus relevant industry experience

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

**Other details**

* Pay Type Hourly