Customer Service Representative
Cerritos, CA, United States
The Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our client's daily offerings along with new promotional opportunities for the consumer. In this position, you will be will be responsible for building client relations, assessing customers needs, and helping promote our clients brands to their customers. The Customer Service Representative generates, tracks, and manages their and their teams' sales reports to ensure the firm is meeting the goals set by our existing and new clients. We are a company that consistently offers competitive, professional service delivered through friendly, highly-trained, and motivated employees.
Responsibilities:
Promote the company and brand with integrity, and honesty, and exemplify our core values
Proactively deliver customer service and sales support for all assigned customer leads
Ensure confidentiality and security of consumer data in sales transactions
Build strong relationships with team members, superiors, clients, and consumers
Attend regular meetings and conferences for continuous improvement and education
Maximize customer satisfaction and customer acquisition through daily interactions with interested consumers, educating them on product offerings and conducting follow-ups to ensure that policies are responsive to consumer needs. Responsible for providing excellent customer service representing our firm and our clients with the highest degree of professionalism, courtesy, and integrity in all interactions with existing and potential customers.*
Requirements:
Minimum of 1-2 years of client management and/ or customer service with demonstrated leadership responsibilities
Superior communication skills with a variety of different types of customers and clients
Capacity to perform under pressure in a deadline-driven environment
Must be flexible with schedules including weekends and evenings on occasion
Benefits:
Paid Training
Weekly Hourly Pay + Bonuses
Travel Opportunities
Flexible Schedules Available