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Wheeler Staffing Partners
Addison, TX, United States
Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what m
Job Source: Wheeler Staffing PartnersTop Stack
Dallas, TX, United States
Position Overview: The IT Support Specialist supports all technology needs onsite in Dallas, TX. Providing proactive and reactive real response to address, correct, improve and make effective and efficient application to all systems and technologies. Key Responsibilities and Essential Duties: Installs, modifies, and makes minor repairs to compute
Job Source: Top StackWheeler Staffing Partners
Addison, TX, United States
Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what m
Job Source: Wheeler Staffing PartnersTop Stack
Dallas, TX, United States
Position Overview: The IT Support Specialist supports all technology needs onsite in Dallas, TX. Providing proactive and reactive real response to address, correct, improve and make effective and efficient application to all systems and technologies. Key Responsibilities and Essential Duties: Installs, modifies, and makes minor repairs to computer
Job Source: Top StackEnvironmental Protection Agency
Dallas, TX, United States
Summary This position is in Region 6, Information Technology and Operations Management Branch, Information Technology Services Section. About Region 6: https://www.epa.gov/aboutepa/epa-region-6-south-central This is an office-centered position*--you must physically report to the duty station stated in this announcement on a regular basis. *EPA offe
Job Source: Environmental Protection AgencyAcquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdBusiness Process Co
Plano, TX, United States
An International company is seeking a ITSM Enterprise Manager/Engineer for a 12+ month contract role. Description: What you"ll be doing: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, mod
Job Source: Business Process CoMurata Manufacturing Co., Ltd.
Carrollton, TX, United States
Select how often (in days) to receive an alert: For over 75 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into
Job Source: Murata Manufacturing Co., Ltd.Dallas, TX, United States
*NOTE: THIS IS A PART-TIME POSITION. 3 DAYS A WEEK* All Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware.
Responsibilities Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service-related problems.
Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
Develop a thorough understanding of firm’s hardware/software configurations. This includes standard hardware solutions (MacPC), software management and ITSM applications.
Monitor and update incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
Ticket queue monitoring to identify possible issue trends based on submitted tickets.
Effectively diagnose and research escalated tickets to determine appropriate action.
Contribute to the development of the organization's goals and objectives and interact daily with supervisors and/or functional peer groups and customers.
Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
Follow detailed operational procedures as needed and help improve the quality-of-service delivery and provide value added customer services.
Collaborates with Engineering teams such as, Enterprise Networks, System Engineering and/or Platform Services to restore service and/or identify problems.
Act as “Smart Hands” for engineering teams as needed.
Assist with mobile devices (Phones, Tablets).
Ability to multitask, work under pressure and handle interruptions while maintaining flexibility in work assignments.
Ability to support video, audio and web conferencing through PC and VC units.
The ideal candidate will have the following knowledge & experience: College degree in the field of computer science or related field
At least 3 years of work experience in applications support.
Professional certifications in technological or customer service fields are a plus.
Experience Imaging of Laptops and Desktop PC’s via SCCM and Autopilot
Experience using Windows OS, Mac, Office 365, Acrobat X, IE 11, Chrome, and other browsers.
Experience using VPN client and Citrix client.
Experience in applications support, specifically validating issues reported, testing fixes, and working with developers or vendors to deliver a timely resolution.
User acceptance testing or applications testing experience is helpful
Email Alert for IT Services Specialist I jobs in Dallas, TX, United States
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