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Ascendum Solutions
Plano, TX, United States
Description: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeholders to
Job Source: Ascendum SolutionsBusiness Process Co
Dallas, TX, United States
Capitalize Analytics is a well-established consulting firm that is rapidly growing. We offer the opportunity to work with other talented individuals in a supportive, community-focused culture. By joining our team, you will be given opportunities to solve unique challenges and be a part of something very exciting as you grow your career! While this
Job Source: Business Process CoAimbridge Hospitality
Dallas, TX, United States
Job Summary The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership
Job Source: Aimbridge HospitalityEmpower
Richardson, TX, United States
Job Summary : The IT Manager is responsible for overseeing personnel and the daily operations within the IT department. The duties include ensuring that all employees have the technology they need to complete their daily tasks and to coordinate with department managers to ensure smooth operations. They will analyze current systems and assets, recom
Job Source: EmpowerWipro
Plano, TX, United States
About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies
Job Source: WiproSymbiotic Services
Dallas, TX, United States
Job Description The Manager of IT Security is accountable for devising and implementing the Cyber Security Strategy to safeguard assets and technologies across all Business Units. Collaborating with senior management, executives, and third-party vendors, the candidate will ensure the company's Cyber Security programs meet business needs while mitig
Job Source: Symbiotic ServicesHealthMark Group
Addison, TX, United States
COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of health information, ensuring compliance wit
Job Source: HealthMark GroupHealthmark Group
Addison
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of
Job Source: Healthmark GroupPlano, TX, United States
An International company is seeking a ITSM Enterprise Manager/Engineer for a 12+ month contract role.
Description:
What you"ll be doing:
Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.
Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity.
Assist the Program/Project Manager and development teams across multiple workstreams in planning, maintaining Forward Schedule Release Calendar, and timely communication of release schedules, artifacts, and status to all stakeholders.
Conduct release readiness reviews, and milestone reviews, lead and coordinate the go-live activities including the execution of the deployment plans and checklists.
Ensure that the organization's release controls are documented and well understood by development teams and support teams.
Ensure that all changes are managed in a controlled manner, including standard, normal, and emergency maintenance relating to business processes, applications, and infrastructure.
Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
Ensure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as required.
Coordinating Post Change reviews with the change owners as necessary, feeding any follow-up actions into the Problem Management / Root Cause Analysis (RCA) processes
Participate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the end-to-end lifecycle of problems.
Analyze incident trending for possible chronic incidents that should be considered for proactive problem management.
Qualification:
Education Level: Bachelor's Degree Required
10 years of relevant work experience is required.
ITIL Certification (version 3 or 4) is preferred.
Strong understanding of ITIL best practices.
JIRA Service Management and ServiceNow = Required, 5 year a minimum.
Job details.
Demonstrated experience in IT operations and IT Service Management position.
Proven experience with IT Service Management, and ITIL practices, with practitioner certification in Incident, Change, Release, and Problem preferable.
Knowledge of deployment and implementation methodologies (Agile, CI/CD, Blue/Green, Canary) of related technical change management experience.
Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.
Solid understanding of the software development lifecycle.
Understanding of configuration management principles.
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Email Alert for Information Technology Services Manager jobs in Plano, TX, United States
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