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Roosevelt University
Chicago, IL, United States
A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership, support and advice with technical and software issues. The Help Desk
Job Source: Roosevelt UniversityRKON
Chicago
Job Description Job Description Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fas
Job Source: RKONRKON inc
Chicago, IL, United States
Help Desk Analyst At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have re
Job Source: RKON incBaird & Warner
Chicago, IL, United States
About Baird & Warner Real Estate Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people
Job Source: Baird & WarnerSerigor Inc
Chicago, IL, United States
Job Title: Help Desk Manager (Onsite) Location: Washington, DC Duration: 12 Months+ Job Description: IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users. Provides support and expertise
Job Source: Serigor IncBaird & Warner
Chicago, IL, United States
About Baird & Warner Real Estate Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people
Job Source: Baird & WarnerBaird & Warner
Chicago, IL, United States
Job Description Job Description About Baird & Warner Real Estate Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace ten times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we b
Job Source: Baird & WarnerMarmon Holdings, Inc
Chicago, IL, United States
Manager, IT Infrastructure & Help Desk page is loaded Manager, IT Infrastructure & Help Desk Apply locations Chicago, IL time type Full time posted on Posted 2 Days Ago job requisition id JR0000026169 The Marmon Group LLC Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a high
Job Source: Marmon Holdings, IncChicago, IL, United States
Positon: Help Desk Manager
Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory.
Key Responsibilities:
Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional customer service and technical support.
Operational Management: Oversee daily service desk operations, including ticket management and escalation procedures, to meet service level agreements.
Remote Support: Coordinate and provide remote support for multiple office locations.
System Administration: Manage and administer IT systems including SCCM, SolarWinds Service Desk, Office 365, and Active Directory.
Process Improvement: Continuously evaluate and improve service desk processes and procedures to enhance efficiency and customer satisfaction.
Vendor Management: Collaborate with external vendors to resolve technical issues and implement solutions.
Documentation and Reporting: Maintain accurate documentation of support procedures and generate reports on service desk performance.
Qualifications:
Bachelor's degree in Information Technology or related field.
5+ years of IT support experience, with 2+ years in a supervisory role.
Strong technical expertise in SCCM, SolarWinds Service Desk, Office 365, and Active Directory.
Proven leadership and communication skills.
Experience managing remote support operations is preferred.
ITIL certification or knowledge is a plus.
If you have the skills and experience to lead our Service Desk team, we encourage you to apply for this exciting opportunity.
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Email Alert for Help Desk Manager jobs in Chicago, IL, United States
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