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K2 Staffing, LLC
Chicago
Job Description Job Description Summary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities
Job Source: K2 Staffing, LLCK2 Staffing
Chicago
Job Description Job Description Summary Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. Duties & Responsibilities
Job Source: K2 StaffingGlobal Channel Management
Chicago, IL, United States
About the job Help desk Support Helpdesk Support needs 3+ years experience Helpdesk Support requires: Hybrid Desktop support Helpdesk Technical support Onsite IT Helpdesk Support duties: Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This inv
Job Source: Global Channel ManagementAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItQonten
Chicago, IL, United States
**Help Desk Support Specialist** - | Wed, 10 Nov 2021 02:53:19 GMT This includes troubleshooting and resolving technical problems on a wide variety of computer software applications and hardware. Midsize Chicago based law firm is seeing a Help Desk Support Specialist. The Help Desk Support Specialist is responsible for first and second level suppor
Job Source: QontenAqueity
Lombard
Job Description Job Description Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies
Job Source: AqueityMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItChicago
Job Description Job Description Help Desk Analyst
At RKON, we’re proud of the culture we’ve created—and the loyalty and dedication of our employees, many of whom have been with the company since our founding in 1998. Our culture is also challenging and fast-paced to keep up with the ever-evolving IT industry we serve. Crain’s Fast Fifty, CRN Fast Growth 150 and Inc. 5000 have recognized our company for the tremendous organic growth we’ve achieved. To continue this growth, RKON invests heavily in our employees by offering comprehensive benefits and development, a wellness program and the opportunity to be part of a casual and family-friendly work environment.
Position Profile:
We are pursuing IT Help Desk (End User Engineer) professionals who are looking to elevate their career. This role will provide the opportunity to get hands on experience with the latest bleeding edge technologies. RKON provides an almost limitless potential for upward mobility in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these verticals.
The ideal candidate will a strong desire to pursue a career in IT. Our Help Desk professionals are expected to provide high quality end user support with a strong background in PC support (windows/Mac) and proven experience with Microsoft Office 365. Must possess above average customer service, organizational, verbal and written skills.
Responsibilities Include :
Provides world class customer service with a focus on setting a positive and supportive tone with end users
Reacts and responds to tickets and alerts to ensure maximum possible service availability and performance
Provides Level 1 and 2 support for incidents (problem/issues) or service requests related to hardware, software, mobile devices and network connectivity
Records ticket and status information in a timely / accurate fashion
Troubleshoots and resolves incidents and/or escalate as required with support vendors and RKON senior support engineers
Facilitates resolution of tickets/service requests while meeting or exceeding defined service level expectations
Contributes and maintains accurate documentation to provide consistent solutions
Assists level 2 systems and network security teams with tasks as server builds, firewall policy updates and system backups
Completes assigned administrative projects (i.e. testing and other project related tasks)
Other duties as assigned
Requirements:
A desire to pursue a long-term career in IT, and a strong customer service background.
Preference for one to two years of experience in a Help Desk related role.
Excellent teamwork, communications and interpersonal skills
Active Directory knowledge - fundamentals.
Professional telephone demeanor with strong customer service skills and attention to detail
Excellent multi-tasking skills. Prioritizes and performs a variety of concurrent tasks with minimal direction
Hardware and software support for both desktop/laptop computers and printers
Follows company standard hardware and software configurations
MS Office (Word, PowerPoint, Excel) skills is required
ITIL knowledge or other IT certifications preferred
Ability to be punctual and maintain a varied schedule from week to week including rotating off hours coverage (nights/weekends)
Familiarity with enterprise systems (server, backup, active directory) and network switches/firewalls a bonus but not required
Job Type: Full-time
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Email Alert for IT Help Desk jobs in Chicago
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