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Product Marketing Manager

San Francisco, CA, United States

FocusKPI is looking for a Product Marketing Content Managerfor Commerce to join one of our clients, a high-tech, SaaS company.

As the Product Marketing ContentManager for Commerce, you will help their product team build a better billing system for the customers and collaborate with their go-to-market team to ensure a smooth delivery of each billing-related release. This includes learning about how their cloud customers interact withbilling/subscription management to help influence the product roadmap, champion the customer experience and drive release announcements as changes roll out. With the commitment to building a unified, advanced billing system for a cloud-first world, the future of client's cloud products has never been brighter. You’ll be an important part of the team to help them deliver both a customer-centric experience along with a platform that encourages product growth - ensuring a successful business transformation for all.

Work Location: Remote - anywhere in the US/PST is preferred

Duration: 6 months contract with potential for extension depending on your performance

Pay Range: $50/hr to $58/hr

Responsibilities: Become the expert in your work stream - know your business, product, users, and competitors, and use this to help shape winning strategies and drive successful go-to-market campaigns

Collaborate with Product teams to understand and prioritize the Commerce roadmap, and partner with UX teams to map out and improve the end-to-end customer experience

Develop value proposition, positioning, and messaging founded on product truths and customer insights. Craft messaging to highlight the value add of new Commerce features

Write and present strategy docs, FAQs, and other content to educate multiple audiences on complex Commerce topics

Work with Go-To-Market counterparts to aid Sales and Partner teams with enablement resources ahead of releases

Roll out communications about plans, programs, and releases to internal teams, partners, and customers

Deliver high-quality work on time by pushing on dependencies, driving alignment, and flagging risks promptly

Triage and work to resolve any billing-related issues, and escalate to leadership when needed

Secure strong partnerships with Product Managers, Program Managers, and all cross-functional counterparts

Qualifications: 3+ years of experience in Product Marketing or other related fields

Bachelor's Degree in a Business or Engineering-related field (MBA is a plus)

Experience working closely with Product Managersand engineers to shape product outcomes

Strong experience in content writing, email conversations. messaging, product based writing arerequired

Experience working across multiple cross-functional teams and driving timely deliverables

Experience being able to navigate through technology (learn new tools quickly), knowledge of slack and zoom

Project management tools experience ( JIRA & Confluence )

Experience communicating complex products and system transformations to a varied audience

Experience in triaging and resolving, and issues, incidents, and other escalations

Strong proficiency in writing, presenting, and story-telling

Excellent written and verbal communication

Never-ending customer, product, and business curiosity

Able to work quickly in a fast paced environment, can work globally with lots of different personalities and with people from all over the world (diff cultures)

Thank you!

FocusKPI Hiring Team

Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California, with an East Coast office in Boston, Massachusetts.

NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .

The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.

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