Site Reliability Engineer (Resilience Engineer/Senior Resilience Engineer)

Austin, TX, United States

We’re excited you’re considering joining a great place to work!

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About This Position

The team you’ll join is part of a unique organization supporting a 1000-person, billion-dollar company. At Texas Mutual you’ll be one of the leaders on a newly formed Resilience Engineering team. This team will improve our incident response and change enablement processes, identify areas for self-service operations and provide logging/monitoring/alerting capabilities. You will collaborate regularly with Infrastructure, Operations, Development and QA teams to foster resiliency, grow a culture of Site Reliability Engineering and support our transition from on-premise to cloud infrastructure.

Employees of Texas Mutual frequently claim we feel more like a family than a corporation as we all show up to improve the lives of Texans. Texas Mutual's focus on preventing injuries, fighting fraud and taking care of injured workers provides job satisfaction that you will find hard to beat.

Responsibilities & Qualifications

This position is an opportunity for you to be a member of the Resilience Engineering (SRE) team at Texas Mutual. We are a rapidly maturing IT department with a DevOps culture, transitioning into a highly automated cloud environment (CI/CD, configuration management, infrastructure as code). You will collaborate with and enable all facets of IT to improve our resilience in response to change.

We understand that it’s not reasonable to expect 100% uptime. You will ensure sure we’re prepared to deal with the unknown, learn from incidents, and to continue our success in supporting Texas workers.

Who You Are

You are passionate about problem-solving and efficiency

You are eager to learn and share your wisdom with others

You are excited for new challenges and new skills

You are creative, willing to experiment and share your ideas

You are curious about people and how we can more effectively work together

You are a good listener and seek to understand other people’s perspectives

What You’ll Do

You will engineer solutions to improve efficiency, enable self-service and support automated incident response processes

You will serve as an Incident Commander to manage communication, resolution and analysis of production incidents

You will lead post-incident retrospective meetings and write compelling narratives about our IT experiences to encourage organizational learning

You will implement and administer monitoring and alerting tooling to enable proactive incident response processes

You will build and configure integrations between systems for monitoring, alerting and reporting system health

You will track, report and effectively communicate system availability and performance metrics

You will facilitate the creation of operational runbooks and document common recovery actions

You will work with teams to define Service Level Objectives (SLOs) and define processes in response to SLO breaches

Collaborate with software developers and architects to identify improvements that will increase the robustness and reliability of our systems

Required Qualifications

Bachelor’s degree in related field or equivalent education, training, or experience

At least 2 years of experience is required for the Resilience Engineer level; at least 4 years of experience is required for the Senior Resilience Engineer level or equivalent education, training, or experience

Experience building, maintaining or supporting complex technical systems.

Bonus Points For

Experience with ITIL

Strong operations and engineering background

Experience using Git in a team environment

Experience with object-oriented programming languages (Java, C#) and/or scripting (PowerShell, Python, Bash)

Experience with automation tooling (Terraform, Ansible)

Experience implementing monitoring, logging or alerting

Excellent negotiation, collaboration and presentation skills

Excellent communication skills

Passion for creative writing and/or story telling

Flex-Hybrid Work Environment

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by either working remotely or collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits

Flex-hybrid work environment for most positions

Annual performance bonus and merit-based pay increase

Professional development and tuition reimbursement

Automatic 4% employer contribution to retirement plan

401k plan with 100% employer match up to 6%

Three weeks’ time off for vacation

Nine paid holidays and two personal days each year

Generous sick, holiday and volunteer time off

Day one health, Rx, vision and dental insurance

Life and disability insurance

Flexible spending account

Pet coverage and pet Rx discounts

Free on-site gym, fitness classes, and health and wellness resources

Free identity theft protection

Free 2nd medical opinion service

Free student loan repayment and refinancing consultation

Employee referral bonus

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