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Penn Foster
Baltimore, MD, United States
Requisition Number AMER28580 Employment Type Full-time Location Baltimore Job Summary Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life
Job Source: Penn FosterJohns Hopkins University
Baltimore, MD, United States
Johns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact
Job Source: Johns Hopkins UniversityJohn Hopkins University
Baltimore, MD, United States
Job Req ID: 113402 Journals Customer Service Manager Johns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of disc
Job Source: John Hopkins UniversityZimmer Biomet
Baltimore, MD, United States
Requisition Number AMER29105 Employment Type Full-time Location Baltimore, Maryland Job Summary Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around th
Job Source: Zimmer BiometChesapeake Employers Insurance Company
Towson, MD, United States
When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, conside
Job Source: Chesapeake Employers Insurance CompanyFood Lion
Odenton, MD, United States
Address: USA-MD-Odenton-8741 Piney Orchard Pkwy Store Code: Store 01474 FRONT END (7224662) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOS
Job Source: Food LionAntwerpen Toyota
Columbia, MD, United States
**Customer Sales Service Manager Full-Time Salary + Commission** Antwerpen Toyota Columbia Auto Park Antwerpen Toyota has the position for you! We are looking for a Customer Sales Service Manager! Salary + Commission, 5-Day Work Week, Excellent Medical/Dental/401k/Vacation, Family Owned Business Locally Owned and Operated for 50 years, be part of a
Job Source: Antwerpen ToyotaSRS Distribution
Baltimore, MD, United States
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in bu
Job Source: SRS DistributionBaltimore, MD, United States
Imagine a career where you can advance yourself in a privately held company that is growing rapidly and best in class in many industry metrics. Work with a company that is big enough to matter in the competitive landscape of bottled water, yet small enough to value the customer and the employee.
Premium Waters, Inc., is looking for a Customer Service Manager to join our team in the Kansas City Area. This is a rewarding position with plenty of diversity in the work day. You will never have the same day twice. Feel good knowing that you are involved with products that people look forward to receiving, making this a fun job interacting with customers that love our products -and are proud to sell them in the market. Enjoy a family-friendly environment where your successes, safety and well-being are of the utmost important to the company and it's success, and where you ideas will be heard!
General Overview:
The Manager of Customer Service is responsible for ensuring that customer orders are managed at the highest level at all times. Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Additional tasks comprise of handling customer inquiries and resolving customer problems.
Qualifications:
Bachelor’s degree or equivalent experience
5 years supply chain experience.
Minimum of 2 years of manufacturing experience with a beverage, food or liquid consumer products manufacturer preferred.
Previous supervisory experience
Strong facilitation, organizational, and communication skills (oral and written), strong computer skills.
Effective negotiation skills with the ability to listen
Positive Attitude with the ability to Multi-task
Ability to work independently, self-starter, energetic
Essential Functions:
Measure PWI’s performance to customer expectations
Train Customer Service teammates.
Provide exceptional service to the customer through timely and accurate communication.
Handle escalated customer service issues with Customer Service Account Specialists.
Oversee Customer Service department teammates and processes to include the following: Proactively communicate the status of all open orders to the customer.
Develop the daily load plan, schedule and track all loads for customer
Facilitate problem resolution for any order not meeting customer needs.
Manage customer orders from time of receipt to delivery.
Work with transportation carriers.
Process EDI and non-EDI orders, ensuring all relevant information is present and accurate.
Setup and maintain customer information in the ERP software system.
Work closely with sales to understand and execute the customer plan.
Work with production planning and transportation at multiple facilities to ensure orders are filled in full and on-time.
Learn to utilize multiple customer systems as required.
Create/Maintain customer order forms.
Required to work closely with accounts receivable teammates and processes.
Some travel required.
Essential Skills:
Understand financial information so it can be communicated to all parts of the organization.
Positive can do attitude person. Must be flexible to adapt to changes in workload.
Meets deadlines and maintain a high level of accuracy and confidentiality in a fast-paced teamwork environment.
Good interpersonal oral and written communication skills.
Ability to work independently and simultaneously on multiple projects.
Knowledge of administrative and clerical procedure and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Knowledge of the structure of the English language including reading, writing, and oral comprehension and oral and written expression.
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and actively looking for ways to help people.
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solution, conclusions or approaches to problems.
Ability to remain current on changes to industry and regulatory standards.
Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
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Manager, Customer Service jobs in Baltimore, MD, United States
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