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Premium Waters Inc.
Baltimore, MD, United States
Imagine a career where you can advance yourself in a privately held company that is growing rapidly and best in class in many industry metrics. Work with a company that is big enough to matter in the competitive landscape of bottled water, yet small enough to value the customer and the employee. Premium Waters, Inc., is looking for a Customer Serv
Job Source: Premium Waters Inc.iHire
Baltimore, MD, United States
Journals Customer Service Manager Johns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of discovery to the world b
Job Source: iHireTilley Distribution Inc
Middle River
Job Description Job Description Manager, Customer Service – Order Fulfilment Job Summary The Customer Service Manager is a critical role within the organization that will oversee the order fulfillment process, ensuring the accurate and timely processing of customer orders for specialty chemicals, CASE and ingredients. This position involves
Job Source: Tilley Distribution IncJohn Hopkins University
Baltimore, MD, United States
Job Req ID: 113402 Journals Customer Service Manager Johns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of disc
Job Source: John Hopkins UniversityMacy's
Columbia, MD, United States
Job Description Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our w
Job Source: Macy'sJohns Hopkins University
Baltimore
Job Req ID: 113402Journals Customer Service ManagerJohns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of excepti...
Job Source: Johns Hopkins UniversityJohns Hopkins University
Baltimore, MD, United States
Johns Hopkins University Press seeks a Journals Customer Service Manager who will be responsible for strategic leadership of the Journals Customer Service Department. The Journals Customer Service Manager will join a team of exceptional professionals committed to bringing the benefits of discovery to the world by providing global access, impact
Job Source: Johns Hopkins UniversityZimmer Biomet
Baltimore, MD, United States
Requisition Number AMER29105 Employment Type Full-time Location Baltimore, Maryland Job Summary Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around th
Job Source: Zimmer BiometBaltimore, MD, United States
Requisition Number AMER28580 Employment Type Full-time Location Baltimore Job Summary Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
Responsible for overseeing customer service department to ensure on time delivery of key department indicators to include managing and processing domestic orders, billings, and credits. Provides customer service support to markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information. Carries out all management responsibilities in accordance with company policies and regulations
Principal Duties and Responsibilities Manages department and prioritizes orders based on customer requirements, product shipping modes, product availability and that product is invoiced correctly within the specified timeframe.
Oversees pricing team for sales and ensures all pricing goes through proper protocol.
Partners with hospital and sales personnel to implement lean processes and optimize service levels.
Manage department staffing and schedules to satisfy business needs.
Assists with office billing on a daily basis and serves as back-up support for all positions.
Processes orders requiring special intervention and analyses.
Requires high degree of research and problem solving. Ensures that all reports are run on time to enable achievement of monthly quota.
Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.
Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, product experience reports, complaints, and special programs.
Participates in the departmental 24-hour emergency "on-call" service.
Expected Areas of Competence Ability to utilize analytical problem solving techniques to address issues and problems within the department.
Can directs and coordinates customer service team to ensure on time completion of tasks and accuracy of work.
Ability to lead problem solving process to identify root cause of issues and implement corrective actions and controls to eliminate further disruption.
Organizational and time management skills are essential
Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.
Demonstrated knowledge to identify Zimmer products by major product groupings and familiarity with product lines of other division.
Participation in departmental 24 hour emergency "on-call" service is a requirement of this position.
Required to work some holidays.
Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.
Must be skilled in verbal and written communication techniques.
Previous PC experience (alpha and numeric keyboards) required.
Must be able to enter data at 7000 KDPH with 95 percent accuracy.
Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service.
Thorough knowledge of Word, Excel and Livelink preferred.
Education/Experience Requirements Bachelor degree required, preferably in Supply Chain, Logistics, Information Systems, Engineering or other technical field. MBA or Masters Degree preferred.
6+ years experience in Customer Service, logistics, supply chain, Finance or other technical field and/or inventory management.
APICS certification is a plus
Travel Requirements Up to 10%
Additional Information At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.
EOE/M/W/Vet/Disability
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Customer Service Manager jobs in Baltimore, MD, United States
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