Information Technology Support Specialist
Itasca, IL, United States
Our client, a Japanese Trading company, is looking for a IT Support Specialist in Itasca, IL.
Position: IT Support Specialist
Industry: Chemical Trading
Location: Itasca, IL
Salary: 50-60k Base + Benefits
Responsibilities
Analyze problems/issues/inquiries; be the first point of response; assign severity levels and follows through to resolution.
Work with customers to resolve the issue using the tech.
Perform configuration changes to Forms, workflows, security as directed.
Provide maintenance on client workstations onsite/remotely.
Maintain customer service skills when dealing with clients, vendors, and other Tech Impact partners.
Manage users, Create, amend, and maintain security policies on the MDM while maintaining enforcement.
Manage update, patches on devices manually or through MDM.
Identify, design, and implement internal process improvements.
Lead all aspects of user roll out activities when the project goes live.
Qualifications
3+ years of work experience in relevant field.
Bachelors degree in Information System, Systems Security, or a related field of study.
Knowledge of Network and Infrastructure, Mobile Device Management, and IT security.
Ability to attend late-night / early-morning meetings.
Must be available for after hours and On-Call support as required.
Japanese skill is plus
++++++ Please submit your updated resume withing 2 pages. Only qualified candidate will be contacted.++++++
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