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Indotronix International Corporation
Seattle, WA, United States
Job Title: Technical Support Analyst Location: Seattle, WA 98101 Duration: Contract to hire after 90 days PR: $35.00/hr on W2 Description: The Technical Support Analyst is responsible for the overall technology needs of staff with roles essential to the day-to-day operations of the client and provides priority response and resolution for all r
Job Source: Indotronix International CorporationSmartsheet
Clyde Hill, WA, United States
Smartsheet is looking for an Escalation Analyst to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor wi
Job Source: SmartsheetGoaco Ltd
Kent, WA, United States
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their lev
Job Source: Goaco LtdBucher & Christian Consulting, Inc. dba BCforward (BCF)
Redmond, WA, United States
BCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA. Position Title: Support Analyst Location: Redmond, WA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 18 Months Job Type: Ful
Job Source: Bucher & Christian Consulting, Inc. dba BCforward (BCF)Compu-Vision Consulting
Seattle, WA, United States
Position: IT Support Analyst Location: Seattle WA (Onsite) Duration: 6 months. Required: • High School Diploma required • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and at
Job Source: Compu-Vision ConsultingCompu-Vision Consulting
Seattle, WA, United States
Position: IT Support Analyst Location: Seattle WA (Onsite) Duration: 6 months. Required: • High School Diploma required • 2+ years of hands on IT support experience in a professional capacity including 2+ years of experience demonstrating strong knowledge and practical use of Microsoft Office Suite of products Well-organized, reliable, and at
Job Source: Compu-Vision ConsultingNew Relic
Renton, WA, United States
Technical Support Engineer Technical Support Engineer Technical Support Engineer Req ID FY25|COS|#6517 Location(s) Phoenix, Arizona, USA; Portland, Oregon, USA; Reno, Nevada, USA; Renton, Washington, USA; Seattle, Washington, USA; Vancouver, Washington, USA; Work arrangement(s) Fully Remote (works exclusively from home) Your opportunity
Job Source: New RelicRandstad
Redmond, WA, United States
technical customer support. redmond , washington posted today job details summary $28 - $35 per hour contract no requirements category computer and mathematical occupations reference1056772 job details job summary: Location: Hybrid in Redmond, WA. Monday, Tuesday Wednesday onsite & Thursday & Friday Shift: Monday through Friday 7:00 AM
Job Source: RandstadRenton, WA, United States
Company Information PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business. Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today! Division Information PACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector. The Role/Team Global Connected Services is responsible for revolutionizing the PACCAR vehicle ownership experience through the development of innovative services delivered to connected-enabled vehicles. The Technical Support Analyst will work directly with Tier 1 and Tier 2 internal support to resolve operational services and systems related to GCS products. This position will interact with internal and external stakeholders, as well as suppliers at an operational and tactical level. This position can be located in either Renton, WA or Lewisville, TX. Job Functions/Responsibilities Provide functional and technical application support for current and future connected products and services (ie PACCAR Solutions, Over-the-Air Updates, Subscription Services, Battery Electric Vehicle Connectivity, Diagnostic Assistant, API Calls, Auth0, etc.). Utilize detailed systems and applications knowledge to resolve complex cases escalated from Tier 1 and Tier 2 support teams. Escalate cases to Service Delivery and/or suppliers when necessary, ensuring resolution of issues in a timely manner. Work to identify and resolve root causes of ongoing issues. Utilize Python, SQL, and/or automation and scripting to troubleshoot issues and execute fixes. Participate in process improvement projects that improve products and customer support. Assist with the creation and maintenance of technical Knowledge Base articles. Qualifications 2-3+ years' experience in a Technical or System support role. Broad working knowledge of computer systems, databases (SQL, Snowflake), and API packaging and deployment. Experience with IT Service Management ticketing tools like Cherwell, Salesforce, and Project Management. Excellent Technical Skills with expertise in troubleshooting system defects. Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software. Excellent customer service skills with proven ability to deal rationally with customers in difficult situations. Self-starter who is effective working under limited supervision. Strong interpersonal skills including the ability to communicate clearly and concisely, multitask, and work effectively. Excellent analytical, problem solving, organizational and time management skills. Ability to work a flexible shift. Education/Training Bachelor's degree strongly desired. PACCAR Benefits As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days
Email Alert for Technical Support Analyst jobs in Renton, WA, United States
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